Broadcom Automic Automation vs. ServiceNow Orchestration

Automic One Automation Platform (formerly CA Automic Automation Platform) is well suited for applications such as SAP and operating systems such as windows, Linux. It can be used to automate these applications as it can be done through remote function calls and business application peripheral interfaces. It can also be used to run scripts on remote machines, which further enables automation of ms office applications such as ms Excel and MS Word.

Incentivized

ServiceNow has been very helpful when I have an email, phone, or computer issue. Since starting at the bank, I've needed to request various applications and software, and it is incredibly easy to do that on ServiceNow. ServiceNow ranks each ticket it receives by priority (1-5), so the IT department can easily determine what needs to be fixed asap and what can wait

Incentivized

• Batch Job of complex work load across platforms ERP system , Business Apps, Mainframe to Microservices
• Digital business automation , accelerate the integration of big data and
• Oracle automation, increase visibility and control on oracle EBS processing
• Self Service automation, Simplify business service across the multi-cloud
• Site reliability automation, enhances monitoring and correlation with intelligent recommendations and auto - remediation

Incentivized

• Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
• A customers 'super" user has access to all cases that are filled by them.
• When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.

Incentivized

• Could improve the framework.
• Could improve the underlying coding standards.

Incentivized

• Not super intuitive.
• Duplicate Requests are missed.
• Would like to have a chat function.

Incentivized

Automic is a very strong Automation Platform which enable us to implement user requirements quickly.

I have not used Automic One Automation Platform (formerly CA Automic Automation Platform) support.

Incentivized

1. Cost was the major factor without compromising the automation service which this product delivered. Other products are expensive and deliver the same outcome. 2. Limitation of job run, Broadcom Automic Automation allows to run unlimited jobs and helps to increase automation capability. 3. Number of automation packs available with no extra license cost. 4. Depth of coverage of technologies for batch job automation. 5. Required less number of hardware to achieve high availability.

Incentivized

Reporting, selections of Servicenow is much better than TOPdesk. Complex workflows can be build CI's and their dependencies are simple to configure

Incentivized

• Hours of server operations given over to end-users.
• Single pipelines for job plan execution reduced the operational overhead.

Incentivized

• Manage IT issues.
• Log multiple tickets.
• Comprehensive platform for entire bank.
• Helps effectively solve hundreds of issues by prioritizing them.

Incentivized