BrightTALK vs. WebinarJam

We've found the suggested training to be pretty spot on, and the speakers have been good so far. The pacing is usually good to slightly fast. Most professionals don't have time to take a couple of hours a week on training or learning about new products, so we've also found the length of the meetings to be very good. The suggested classes/webinars have been good so far-- too many companies ask you to fill out a questionnaire about what you use or what you're interested in and then pigeonhole in those couple of suggestions forever. So far, we have not seen that with BrightTALK.

Incentivized

WebinarJam is a great tool if you are a small to mid-sized company and want to set up/schedule webinars and let the software do its job (capture your presentation and analytics). It looks professional, is used by many professionals/leaders, and is a fraction of the cost of other well-known brands. If cost doesn't matter to you, then you might as well go with a higher paying product. Also, WebinarJam audio is only accessed via the internet, there is not a conference call phone line system

Incentivized

• It expands our audience by allowing us to tap into their database of users.
• It is easy to use and is reliable. We don't have any technical issues.
• It has robust reporting that provides a lot of data on attendees.

Incentivized

• Easy to set up.
• Easy to integrate with other platforms.
• Easy to look professional and tech-savvy.
• Duplicating successful webinars is simple.
• Moving from the two platforms means we have tools for live and evergreen streaming.

• The user interface can be a bit tricky at times, as you have to dig down to find certain information. However, it is a robust interface and the information is there.
• Some features, like adding questions or resources, have cut-off windows, so you cannot make last-minute additions or changes.
• The bridge occasionally drops speakers, and this can be disconcerting to presenters. However, it does not happen too often.

Incentivized

• Landing pages. The designs are pretty limited and repetitive, our company is always using our own designs.
• Text limitations. You don't have a lot of room when it comes to text and webinar descriptions during the setup. If you stay away from long titles you should be good.
• Pricing. The tool is definitely not cheap. If you're not planning to have regular webinars on it, you should look into something smaller and more budget-friendly.

Incentivized

BrightTalk has an excellent usability and is intuitive with its design. The registration of events is secure, and the connectivity to webinars is seamless

Incentivized

The platform is really hard to use and they have a habit of pushing out updates without telling their users first. The last update completely reverted all of our customizations back to the default EverWebinar layout. I only found out about this after a lead kindly send an email to the firm letting us know that [our] registration confirmation page was showing lorem ipsum script. Customization is lacking as well

We have not had to contact support.

Incentivized

The support overall is good. In the early days, it wasn't the best but they have definitely stepped it up lately. If you have questions about the platform, issues, setup, etc, and don't mind waiting 24 hours to get a response then it's good. They may have faster response times now but when they updated to 4.0 it took a while as they were getting hammered with emails cause there were issues. It seems like they have worked out some of the kinks so I imagine their support can respond much faster now. There is no phone number to call so there is no way to get immediate help or answers which can be frustrating when you have issues right before or during your webinar

Incentivized

BrightTalk has an improved webinar repository and has an excellent use of registration for live events that allows for strict moderation of who may be joining the events. I selected BrightTalk because it seems more secure and provides an ease of use when utilizing it for registration and webinar purposes.

Incentivized

WebinarJam all around gives us more options, integrations, marketing abilities, and attendance abilities and the price is reasonable for everything we get. We use Zoom for some smaller training courses and when we need to do breakout-style training but other than that, WebinarJam is out goto. We selected WebinarJam for all the above reasons and to this date haven't had any reason to switch to anything else.

Incentivized

• Because of its utility and onboarding new talent, our HR costs of talent acquisition and retention are reduced.
• The live networking events have been useful in producing new leads
• More targeted use of our funds for security and Cloud because of the knowledge we've gained, so reduced costs in those areas.

Incentivized

• WebinarJam has very little impact on our overall business objectives, as we rarely use it for the things we focus on most now.
• We feel we never did get our money worth from the original purchase, so that is a negative impact on ROI.
• The difficulties we encountered made us realize the importance of distinguishing the difference between using a product designed for the Marketing Industry versus the Education and Training Industries.

Incentivized