TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Brightflag

    Score10 out of 10
    N/ABrightflag, with offices in New York, Ireland, and Australia, offers their flagship legal billing application, emphasizing spend management and advanced analytics.N/A

    Elite 3E

    Score6.2 out of 10
    N/AElite (formerly of Thomson Reuters) offers 3E, an enterprise business management platform for legal designed to support growth, standardize workflows, and provide integrated financial & matter management.N/A
    Pricing
    BrightflagElite 3E
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BrightflagElite 3E
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    BrightflagElite 3E
    Likelihood to Recommend
    10.0
    (1 ratings)
    6.0
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    User Testimonials
    BrightflagElite 3E
    Likelihood to Recommend
    Brightflag
    I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.
    Incentivized
    Read full review
    Elite Technology
    Timekeeping is good, but the report output could be better. The interface is much better than it used to be.
    Incentivized
    Read full review
    Pros
    Brightflag
    • Easy interface
    • Amazing customer service
    • Measurable impact on bottom line
    Incentivized
    Read full review
    Elite Technology
    • Tracks time
    • Separates billable and nonbillable hours
    • Separates by Matters and clients
    Incentivized
    Read full review
    Cons
    Brightflag
    • More bespoke flags
    • More benchmarking data
    Incentivized
    Read full review
    Elite Technology
    • Users have reported that they have more reporting capability in other software.
    • The upgrade process is very time-consuming.
    • Sometimes slow.
    Incentivized
    Read full review
    Usability
    Brightflag
    Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.
    Incentivized
    Read full review
    Elite Technology
    No answers on this topic
    Support Rating
    Brightflag
    Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.
    Incentivized
    Read full review
    Elite Technology
    We seem to get the answers that we are looking for rather quickly.
    Incentivized
    Read full review
    Alternatives Considered
    Brightflag
    No answers on this topic
    Elite Technology
    We experienced a better ROI with 3E and the timeline made more sense.
    Incentivized
    Read full review
    Return on Investment
    Brightflag
    • ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
    • Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.
    Incentivized
    Read full review
    Elite Technology
    • Better capability than it's predecessor.
    • Makes business run smoother.
    Incentivized
    Read full review
    ScreenShots