Breakout (discontinued)

Breakout is well suited for the organizations where there is need of automating multiple recurring process to increase the productivity and effectiveness. For our IT department it has helped us in assigning the support and assistance requests made by different departments to our team members, keep the checklist that they need to follow and easy to use form to collect details and track their status of work.

• Simple and easy to use interface
• Provides third party integrations
• Good support
• Brings in accountability
• Great for tracking

• Android and iOS still not available

Our organization had evaluated it for sometime, but it was on the higher side for the budget we had. Many of our departments used it for a while, even after the initial demo session many users from different departments had raised IT assistance requests. Keeping in mind these factors at hand we started exploring alternatives.

• Increased efficiency
• Users haven't needed IT assistance at any point of time
• Made it easy for team leaders to track different tasks more conveniently