Braintree, a PayPal service vs. Razorpay Payment Gateway

Braintree is a good payment processor if you are looking to accept multiple payment methods across multiple geographies and localizations. It is also a good place to keep a single source of truth for customer payments and keeping payment methods on file. If you are only in one geography or would be fine with accepting only a single payment type, Braintree is not a good choice.

Incentivized

Every thing is very important and attracted me towards this tool.

• Extremely reliable which is incredibly important for payment processing
• Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
• Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support

Incentivized

• Payment Notification
• Intuitive Dashboard
• Various Payment Methods
• Export of reports

Incentivized

• Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.

Incentivized

• Customer support response time
• Reduce flat payment gateway charges
• Add more Wallet and EMI options

Incentivized

There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.

Incentivized

As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.

Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.

Incentivized

It is simple for a developer to do.

Incentivized

Paypal's Business plan has a monthly charge in addition to the per transaction charges if you'd like to use recurring billing. Braintree gives you recurring billing options without the monthly charge and automatically sends a transaction receipt to the client each month. Once it is set up it is completely hands off which saves a lot of time.

Bank of America merchant products. They charge extra for setups that include manually entered credit cards. They also have high start up costs that would take a while to pay for themselves due since we don't process enough transactions to make it worthwhile.

Incentivized

Easy to set up, and integration happens with simple steps. Various payment options. Easy to export reports. Instant payment notification and updates on dashboard. Useful for individuals, SMEs, and companies. Adding creative features from time to time for more improvement. The support team is responsive among other tools like Paytm, Google Pay, and Stripe. Amazon Pay is best when it comes to charges, but it has missing payment methods of Paylater apps, EMI apps. If it reduces its flat 2% charge, then it will trend at top.

Incentivized

• The competitive rates we are receiving with Braintree through their program for BigCommerce enterprise customers have saved us quite a bit in sales costs.
• Braintree's fraud detection is likely set to very high as when we switched to Braintree we only received 1 fraudulent transaction in 2 years which is a huge relief.
• Prompt disbursements have granted us faster ROI than other payment processors.

Incentivized

• Increased sales with EMI and Paylater Payment Method
• Reduced time to verify transaction manually
• Managing team with different roles

Incentivized