Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.
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PayPal Payments Pro
Score 7.9 out of 10
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PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.
Braintree is a good payment processor if you are looking to accept multiple payment methods across multiple geographies and localizations. It is also a good place to keep a single source of truth for customer payments and keeping payment methods on file. If you are only in one geography or would be fine with accepting only a single payment type, Braintree is not a good choice.
Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.
Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.
Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
The PayPal logo on the checkout page can be kind of large and obtrusive.
They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.
As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).
Paypal's Business plan has a monthly charge in addition to the per transaction charges if you'd like to use recurring billing. Braintree gives you recurring billing options without the monthly charge and automatically sends a transaction receipt to the client each month. Once it is set up it is completely hands off which saves a lot of time.
Bank of America merchant products. They charge extra for setups that include manually entered credit cards. They also have high start up costs that would take a while to pay for themselves due since we don't process enough transactions to make it worthwhile.
For us, TransferWise was a very good option to be able to send and receive payments, it is a very reliable system and allowed our employees to receive payroll money safely, however, the reason we prefer PayPal Payments is because offers us a more instantaneous receipt of money, TransferWise made us wait several days for payments to be completed, we had to wait a long time for our employees to receive the money we sent them. PayPal Payments is very different, payments are completed instantly, the only delay is the one that is placed with the freezing of funds when sending money to a new employee.
The competitive rates we are receiving with Braintree through their program for BigCommerce enterprise customers have saved us quite a bit in sales costs.
Braintree's fraud detection is likely set to very high as when we switched to Braintree we only received 1 fraudulent transaction in 2 years which is a huge relief.
Prompt disbursements have granted us faster ROI than other payment processors.
In the past year we've lost a couple hundred dollars due to cancelled payment agreements
Due to the large percentage who choose PayPal Payments, it's brought in thousands in sales that may have been abandoned otherwise
Customers trust PayPal Payments and some feel more comfortable with it rather than putting in their credit card info. It's allowed purchasers who otherwise wouldn't have bought to purchase with the security of not having to enter sensitive payment info.
