Braintree, a PayPal service vs. Cardknox

• Customer support is fantastic
• Payment technology is the best I've seen in payment industry.
• The solution is very comprehensive and flexible for our demanding needs.

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• Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
• Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
• Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.

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• Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.

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There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.

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As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.

We have direct access to their support team. They have 24/7 support and are always able to help when we contact them

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It is simple for a developer to do.

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We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info