Brainshark vs. SnapEngage

Brainshark is very user-friendly and it’s very easy to create learning content, even a beginner could walk through it fairly easily. They also have a great support team and help site that can pretty much answer any question with video tutorials.

Incentivized

It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

Incentivized

• You can Track who watched and how many times your presentation was watched through their tracking service.
• Customer service is outstanding. They will walk you through any difficulties you encounter.
• They are always working and expanding the product to give me ways to engage with my audience

• Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
• We can see which of our team members are available, busy, or not-available.
• Ability to see some biographical information of chatters and to sync information with Salesforce.

Incentivized

• It is not always the SME that wants to narrate so an easier way to invite guest narrators would make the creation process less painful.
• More detailed description of report types. Depending on what output I am in search of, I find myself having select each option until I find what I need.
• An option to insert a slide instead of just adding and having to move it up by repeatedly pressing the up arrow.

• The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
• Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

Incentivized

Our customers (internal employees) have expressed desired for online learning and we have received positive feedback on the Brainshark modules used in eLearning and communications. We are also increasing usage at the project level as the word spreads about the benefits of using Brainshark.

I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

Incentivized

BrainShark is great for those with beginner and intermediate level software skills. It doesn't take a programming genius to get up and running with this application.

Incentivized

I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.

We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.

Incentivized

I have never needed to contact them for support.

Incentivized

The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.

Their ongoing support after implementation is excellent and easy to access...

Most systems we looked at only housed training you already had or bought... or you could buy their training, but they did not offer a way to build your own training AND keep it updated and house it in a logical way. I what we use in Brainshark as two parts (and we don't use it all - such as the Coaching module) one for creation and second for delivery... and delivery offers two parts. One off's... links that we can add to newsletters, websites etc, and then their Rapid Learning Portal for more formalized learning. Brainshark gives me what I need to create AND deliver trainings, webinars and even holiday wishes. Plus they are big enough to offer service and tech help to the field... I don't have to do it all myself... as well as a Customer Success Manager for quarterly updates, help and training, monthly reporting on usage, training webinars and an whole knowledge base and author and administrator training online. If you only have a person or hand full of people creating your training... it is easy to use and get lots of content out to the world!

Incentivized

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

Incentivized

• Since we implement how Brainshark is used we have found several areas where it has a significant impact...the first is the ability for any three step distributor to build a supplier / manufacturer content library that can be utilized by their B2B sales group
• Brainshark's survey and question tools are an excellent way to solicit feedback from both internal and external audiences...
• Brainshark is a cost effective way for retailers and wholesalers to manage store and field level operations...

• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

Incentivized