Boomi vs. SPS Commerce

Dell Boomi is well-suited as a middleware to talk between systems. I am a personal fan of Dell's products and I enjoy this service. Dell Boomi is very easy to use, even to the less technically-inclined user. It is less appropriate to use in one system alone, but users would still find it functional in one system alone because it helps manage the system's metadata and allows that system to be integrated with other systems in the future.

Incentivized

Run as far away from this company as possible.We looked into using SPS Commerce as an alternative to TrueCommerce for our EDI integration software. After initial discovery calls that claimed functionality built into the service, we decided to make the switch from our current provider as it claimed to be more expansive. Upon signing our initial contract (which they will not do a full consultation without a signed contract - GIANT RED FLAG), it was discovered that the functionality would not work with our current systems and there was no benefit of switching from our current provider to SPS Commerce. However, they claimed that "you signed a contract, regardless of whether you use the software or not you owe the money." Long story short, we ended up in mediation costing a small business significant amount of money and legal fees. SPS Commerce is deceptive and cares more about short dollars than customer experience. Look at the BBB website for more information

• Pre-built connectors to almost anything which greatly reduce time to release of your integration needs.
• Easy to use development platform with drag&drop features. Non-technical people could build simple integration processes in no time.
• Great user community where you can get quick help if needed. Boomi people hang around there a lot.

Incentivized

• We can easily create and send order confirmations.
• We respond to the corresponding receiving departments with timely and accurate ASN's.
• Once the order has shipped, customer service utilizes the invoicing function.

Incentivized

• More from a development perspective. It is always difficult to use the properties features. It takes a while to understand how the data/variables can be used across an integration.
• Dell Boomi should also invest more on API Management and not just seen as a ETL,ESB tool.
• Should roll out features more often based on users reviews.

Incentivized

• We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
• Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
• We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.

Incentivized

Dell Boomi has provided us with the ability to connect our campus together using our various existing platforms. There are many supported features and have yet to run into something that we cannot do. Its user interface is very intuitive which would allow users to begin developing fairly easily. There is a myriad of resources available

Incentivized

If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.

First of all, as a service (cloud service), we don't need to care about server maintenance any more, no worries about incorrect configurations, about down time. Second, for maintaining, we don't need a large team to do it. And of course, using Dell Boomi instead of manual transaction could help us to avoid people mistake while inputting data or doing transactions.

Incentivized

I would rate Dell Boomi as highly performant. We have used it for 4+ years and have not had any major issues with availability or speed. We also have not observed performance degradation when connecting it with other software solutions.

Incentivized

Boomi support was responsive and knowledgable, however being a closed cloud service, it doesn't have good community support. We found the learning curve to be steep and there aren't avenues like google, forums, or blogs that provide community driven insight into the product or how to go about designing solutions using the tool

Incentivized

Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all

Incentivized

MuleSoft and Boomi are built on totally different frameworks. Mulesoft is an API-led network whereas Boomi is an ETL middleware approach. In easy words, Mulesoft can connect to several apps and business units, can create and reuse multiple components. Boomi offers only on-premise and on-cloud integration solutions whereas MuleSoft is capable of providing on-premise, on-cloud as well as hybrid solutions. We can say that MuleSoft is much more flexible and offers multiple integration solutions.

We reviewed many, SPS Commerce Fulfillment was the best "bang for our buck" with the level of growth we have been experiencing. The list of services they offered were exactly what we needed to be able to move our business to that next level of professionalism where we were growing faster than we could prepare ourselves for.

Incentivized

• ROI was flat. Coding directly in apps we were knowledgable in would have been faster, but maintenance higher.
• It brought good process to the integration team that was new, however I wouldn't say it was a huge gain monetarily. It is a valid path out of many paths for integration, but doesn't rule them all.

Incentivized

• I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
• The interface is simple and easy to understand and use, so it saved time when preparing shipments.

Incentivized