Booker vs. Square Appointments

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Booker
Score 7.8 out of 10
N/A
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.
$129
per month
Square Appointments
Score 10.0 out of 10
N/A
Square headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.
$0
Pricing
BookerSquare Appointments
Editions & Modules
Starter
$129
per month
Accelerate
$269
per month
Ultimate
$429
per month
Free
$0
Plus
$29
per month per location
Premium
$69
per month per location
Offerings
Pricing Offerings
BookerSquare Appointments
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$250 No setup fee
Additional Details
More Pricing Information
Community Pulse
BookerSquare Appointments
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BookerSquare Appointments
Small Businesses
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Score 8.5 out of 10
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
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Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BookerSquare Appointments
Likelihood to Recommend
7.3
(0 ratings)
9.1
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
8.3
(0 ratings)
-
(0 ratings)
Support Rating
6.0
(0 ratings)
10.0
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
BookerSquare Appointments
Likelihood to Recommend
Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
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Looking to automate and have something handle appointments with ease, then square appointments will suit you well. It brings various schedules, tasks and calendar appointments into one place and helps you keep on top of things. Can bring to your attention up and coming appointments, scheduling and meetings with out the need for checking through calendars and to do lists.
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Pros
  • Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
  • I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
  • Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
  • Frederick has been a great addition!
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  • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
  • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
  • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
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Cons
  • Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
  • Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
  • Marketing tools tha integrate to the software
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  • Additional functionality: real-time availability calendar to customers
  • Not redirect away from our site to Square
  • Additional functionality: Ability for customers to add up sales when checking out
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Likelihood to Renew
Because I'm so familiar with it. I'll definitely reconsider.
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No answers on this topic
Usability
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
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No answers on this topic
Support Rating
There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.
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  • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
  • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
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Implementation Rating
As far as I know, implementing Booker into our business was fairly easy.
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No answers on this topic
Alternatives Considered
AccuPOS did not have a scheduling module or gift certificate management module when we switched and those were critical needs at the time. For such a small module, AccuPOS did a fantastic job directly and concisely bridging daily activity to QuickBooks.
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Square Appointments is easier to use that other solutions from my experience. I find the user interface to be cleaner and more intuitive. I like the reminder features as well as suggested calendar blocks. It is helpful to have the option to show my time as free or busy, include when I am on vacation, and sick time.
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Return on Investment
  • Being able to book appointments as well as process payments securely is definitely a positive.
  • The time employees have to spend to process a transaction is a negative.
  • The time spent on trying to find the report you are looking for is a negative.
  • Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.
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  • Square Appointments enabled us to deal with a large number of clients in a much more rapid time frame than we would have done otherwise.
  • Square Appointments has empowered us to go after other large organizations' business for photography sessions.
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ScreenShots

Booker Screenshots

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