Bonterra Salsa Engage vs. WildApricot by Personify

Salsa Engage provides a robust interface to Salesforce--our primary CRM--allowing non-intervention synchronization to categorize supporters into groups for email communication. As we are only six months into our implementation, we have not found areas where it's not appropriate to use beyond nit-picky synchronization delays and smart group updates.

Incentivized

It is well suited to our environment, that's why I chose it. Where it might not be as successful is in operations such as gyms, where specific areas or equipment need to be scheduled.

Incentivized

• List of donors- organization.
• Can tag separate lists and send certain emails to certain groups.
• Reaching different types of people in various platforms.

Incentivized

• Automate member renewals and provide reminders for members with automatic renewal
• Tracking of member donations and the ability for a member to retrieve detailed donation receipt/acknowledgement for a variety fo donation types (in-kind, cash, etc)
• Provide integration between membership records and the association's website - using either the integrated CMS or code snippets
• Track member financials - open invoices, paid invoices
• Enable event management for both free and paid events

• Some functionality is not obvious.

Incentivized

• Query functionality could be improved to allow appropriate granularity for item selection.
• Enhancement requests take a long time. Feedback from development on enhancement requests seems to be lacking.

Incentivized

Easy to use interface, far superior to classic. You did this right.

Incentivized

Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse.

Incentivized

Salsa Engage is one of the easier products to set up and use, but with that comes limitations. If you want something simple, this works, but if you have more complex needs, then you'd be better off investing in another system that requires more set up work, but provides more customization and robust reporting opportunities.

Incentivized

When compared to iMIS, Wild Apricot is an order of magnitude easier to implement and use. It is also a tool that can be administered without a considerable amount of outside support and expense. Wild Apricot is also a more fully integrated system that does not require complicated module licensing and the associated costs. iMIS is also much more expense than Wild Apricot Ultimate Membership Pro (UMP) is a WordPress plugin solution for managing association memberships. Since this is an add-on software, the cost is a small faction of the expense associated with Wild Apricot. The feature set of Wild Apricot is more extensive than the capabilities of of UMP, however, Wild Apricot is easier to use and understand that UMP. Being a hosted solution, Wild Apricot is also much more stable and predictable.

• Increased email engagement
• Decreased bounce rate
• Increased ticket sales

Incentivized

• Has helped us track our participants' arc through our series of workshop
• Has helped us keep track of demographics of registrants to ensure we are reaching a diverse set of practitioners

Incentivized