Bonterra’s Penelope is a configurable and secure case management system designed to help social good organizations save time for their staff, improve data quality and reporting, and better serve and connect with their participants.
$400
per year per user
CentralReach
Score 6.3 out of 10
N/A
CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators,…
N/A
Pricing
Penelope
CentralReach
Editions & Modules
Basic
$400
per year per user
No answers on this topic
Offerings
Pricing Offerings
Penelope
CentralReach
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Penelope software is priced on a Named Active Users model, with a minimum of 25 users. There’s also a one-time fee for implementation of the software, and our Tailored Services team is available to quote on additional services as required.
Even if Penelope by Social Solutions is useful for case noting and any other file management, coordination and reports, it is not user-friendly. It does not let you delete your mistakes easily, it does not let you go back, and all the other issues mentioned, which are minor, added too much for a system that is supposed to support your work. However, some of the characteristics have been chosen by the system administrator and are not Penelope by Social Solutions's fault.
CentralReach is a great practice management software for companies large or small. It is best suited for healthcare agencies that provide ABA therapy but can be used by practices that provide Speech Therapy, Occupational Therapy, Physical Therapy, or Mental Health services. The software allows full integration across multiple departments and is very customizable to your PMS needs.
Case management-places to store multiple data points in organized manner[.]
Scheduling client meetings and the ability to connect to clients through the system
Great Customer service- implementation team was super helpful in setting up the system and answering our ongoing stream of questions. They are still helpful answering questions 2 years later whenever they come up.
CentralReach is a very robust software and sometimes it's hard to navigate or understand the system.
The CentralReach support team is not always quick to respond to questions or errors.
CentralReach has had a lot of latency issues recently which has caused the system to go down, making it impossible for end users to complete their job responsibilities.
Penelope is saving us so much time and providing us with much-needed consistent regular data tracking and documentation. It has been a game-changer for our organization and we should have had it years ago. It has allowed us to have an efficient organized system to use daily in our non-profit agency.
Penelope has a lot of features and options which is one of the reasons why it is so great. With a lot of features also comes a lot of time to learn all of them. For someone who is part of the development and implementation process, it is a lot of learning to fully understand how everything works. This is good to know in advance when choosing a team to develop your database. The great thing about Penelope is that you can customize the features for each level of staff that will be using it so the staff only have access to the parts of Penelope that they need and will be using regularly. This makes the training process for staff a lot easier.
Our support person with Penelope has been a dream to work with since day one. She is accommodating to our ever-changing schedule and has worked around us for training and Zoom meetings. She is always available via e-mail and is quick to respond to our many inquiries throughout the development and implementation process. Our Zoom meetings have been like talking to a long-time staff member. She explains things in a way that everyone can understand and will review with us as needed. She has been innovative in ways that Penelope can work for us and our needs and we have been so pleased with the support we have received.
Be sure to have a good team of staff that will be on board with the training and will dedicate time and energy to the process. You want to have people who are motivated and excited about the new program that you are investing in.
Penelope is more controlled, well designed, and easy to use. We like that Penelope has some structure to it while having a decent amount of opportunities to be configurable to our own specific needs. Our staff finds Penelope easy to navigate and enter their data into the system in a reliable and easy way. We valued that at the time of purchase, Penelope was a Canadian company that understood our specific needs as a Canadian nonprofit.
We've used multiple systems for multiple features that we now use CR for, such as Catalyst for data collection, VB MAPP APP for VB Mapp Assessments, Relias for Learner Management systems, Google Docs for scheduling and file management, etc. CR really incorporates the useful features of all of these, and plus a whole lot more and integrates them so that they work together. We still use Google Docs for some areas that CR doesn't do well with live documents and intuitive file management. All other features have been as well or better served through CR. The upgrade to CR from Relias for Learner Management/CUEs/Professional Development is extreme. CR has far better content, much more variety, is more user friendly, and has straightforward billing practices that lack with Relias, and far better customer support. The difference between those two for a LMS system is dramatic.
