Bonterra CyberGrants vs. Salesforce Nonprofit Cloud

CyberGrants is very adaptable, so it's ideal for any team that has a large number of grants to review, especially teams with multiple grant applications running on different timetables. Their employee engagement features, while not something we've used, are an area we'd love to explore further, because they create an overall snapshot of giving to an organization (tying in-kind support from volunteerism, etc. in with gift matching contributions and grant applications). If you only receive a few grant applications, or a lot of your grant applicants are very hesitant to use computers or online applications, it might not be as worth it for you.

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If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.

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• Custom grant applications - it was easy for us to create applications that asked exactly the right questions. Features like downloadable budget templates were perfect for us, too.
• Easy review process - we're able to see the status of any grant's review process in just a few clicks.

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• NPSP is designed to help with donor management.
• There are free add-ons for volunteer management.
• There is a new Program Management Module to better manage program participation and attendance.
• Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.

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• Help guides on the admin page aren't always the most helpful for the specific questions I've had.
• Reporting is almost TOO comprehensive - it can be a little overwhelming at first!

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• Learning curve - very powerful, but takes time to learn
• Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
• Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system

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There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!

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I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out

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I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.

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As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.

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• The time saved on administrative work is a huge win. We used a simple web form for our applications, and spent a lot of time and energy manually entering details into our old system.

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• Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
• Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.

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