BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
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vRealize Configuration Manager (discontinued)
Score 9.0 out of 10
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VMware's vRealize Configuration Manager (formerly vCenter Configuration Manager) was a change and configuration management software solution. VMware announced the end of the product's availability in January, 2020.
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Pricing
BMC Track-It!
vRealize Configuration Manager (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Track-It!
vRealize Configuration Manager (discontinued)
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
BMC Track-It!
vRealize Configuration Manager (discontinued)
Features
BMC Track-It!
vRealize Configuration Manager (discontinued)
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
From a technician's point of view, it is extremely easy to create new work orders or tickets. It's also very simple to enter in data and keep track of the state of the ticket without taking too much time to keep it updated. I would love to see a cloud instance available to be able to make it a global installation as our company grows.
VMware vCenter Configuration Manager comes in very handy for engineers while providing the RCA of an issue or trying to do the troubleshooting, It allows to review the logs all in one place. Its change management feature allows pushing and reviewing the changes on several systems without the need of logging into individual systems. VMware vCenter Configuration Manager has provided a convenient way for the Patching and compliance of systems.
Active monitoring of Syslog and notifications based upon the matching conditions.
Change management- Changes can be pushed to several system from one place. It also keeps the record of what changes and who made the change even if the changes has not been made through VMware vCenter Configuration Manager.
Robust reporting feature- Enhanced filters features and report generation in excel format presents the data in readable and to the point.
Integration with ticketing tool further ensures that changes are approved before implementation.
Care must be taken when configuring automatic replies otherwise you can end up in an endless loop of emails if response goes to another auto-responder. This will cause tickets to automatically be generated with every reply and then it takes a while to clean up the unwanted tickets.
The support model is prohibitively expensive if you let support lapse and then need support once again. This is because they expect you to pay for all of the previous versions/years between when you last paid for support and their current version. This means that if there have been 3 versions of the software since you last had support, they expect you to pay for the 3 versions even if you did not use them. This is a primary reason why we are looking at alternative ticketing systems currently.
It would be nice to have the ability to selectively kick a user our of a ticket without having to kick them entirely out of the application.
I only gave it this rating for the fact that we did not really use their support for much of the time we used the product. The support documentation in the actual program seemed to be lacking, so finding the information via the web or the vendor's site provided more helpful, from a support standpoint. I did notice that the vendor does have a portal where you can manage support cases and also has live phone support and an email option. All of these options are good for any customer that needs good support while using the product
ConnectWise was far more robust with a lot more customization, project management features, templates, and documentation. It tied into other software that we needed to do our jobs. The interface was cleaner, the software was faster, and users had an easier time. Oversight was also much better. That said, it was also far more expensive, and it was developed more for managed service providers and large companies than smaller enterprises like ours.
Improve operational effectiveness by continuously auditing configurations of the VMware infrastructure and Windows, Linux and UNIX operating systems. Accelerate the adoption of virtualization and cloud computing for business-critical applications by addressing security and compliance concerns.
