BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
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McAfee Change Control
Score 8.0 out of 10
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Trellix Change Control (formerly McAfee, or Solidcore S3 Control) delivers continuous, enterprise-wide detection of authorized changes as they occur. It blocks unauthorized changes to critical system files, directories, and configurations while streamlining the implementation of new policies and compliance measures.
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Pricing
BMC Track-It!
Trellix Change Control
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Offerings
Pricing Offerings
BMC Track-It!
McAfee Change Control
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
BMC Track-It!
Trellix Change Control
Features
BMC Track-It!
Trellix Change Control
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
From a technician's point of view, it is extremely easy to create new work orders or tickets. It's also very simple to enter in data and keep track of the state of the ticket without taking too much time to keep it updated. I would love to see a cloud instance available to be able to make it a global installation as our company grows.
It gives more power to IT to track security breaches. Alerts make the job easier by ensuring that a constant overwatch is not needed. Gives a security boost with respect to adding policies as to what changes are allowed and what is not allowed especially when it comes to registry keys which is very crucial.
Care must be taken when configuring automatic replies otherwise you can end up in an endless loop of emails if response goes to another auto-responder. This will cause tickets to automatically be generated with every reply and then it takes a while to clean up the unwanted tickets.
The support model is prohibitively expensive if you let support lapse and then need support once again. This is because they expect you to pay for all of the previous versions/years between when you last paid for support and their current version. This means that if there have been 3 versions of the software since you last had support, they expect you to pay for the 3 versions even if you did not use them. This is a primary reason why we are looking at alternative ticketing systems currently.
It would be nice to have the ability to selectively kick a user our of a ticket without having to kick them entirely out of the application.
Easy peasy and smooth. I don't have to worry about extensive memory consumption because it does not need much and yet provides pretty fast and smooth experience .
I only gave it this rating for the fact that we did not really use their support for much of the time we used the product. The support documentation in the actual program seemed to be lacking, so finding the information via the web or the vendor's site provided more helpful, from a support standpoint. I did notice that the vendor does have a portal where you can manage support cases and also has live phone support and an email option. All of these options are good for any customer that needs good support while using the product
ConnectWise was far more robust with a lot more customization, project management features, templates, and documentation. It tied into other software that we needed to do our jobs. The interface was cleaner, the software was faster, and users had an easier time. Oversight was also much better. That said, it was also far more expensive, and it was developed more for managed service providers and large companies than smaller enterprises like ours.
It is an easy tool to use that makes a huge difference, easy setup, and does not consume much memory. The performance is smooth which is difficult to see in all the other similar tools. Its real-time and continuous updates on changes when changes are made while keeping options to update the policies to change files gives users a lot of options to be happy with.
