BMC Helix Configuration Management Database (CMDB) vs. IBM Maximo Application Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix CMDB
Score 10.0 out of 10
N/A
The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.N/A
IBM Maximo Application Suite
Score 8.4 out of 10
N/A
IBM Maximo Application Suite is an enterprise asset management (EAM) platform.N/A
Pricing
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
BMC Helix CMDBIBM Maximo Application Suite
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Best Alternatives
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Small Businesses

No answers on this topic

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Medium-sized Companies
Freshservice
Freshservice
Score 8.8 out of 10
IFS Applications
IFS Applications
Score 8.0 out of 10
Enterprises
ServiceNow Now Platform
ServiceNow Now Platform
Score 9.1 out of 10
IFS Applications
IFS Applications
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Likelihood to Recommend
10.0
(0 ratings)
7.7
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(0 ratings)
Usability
8.0
(0 ratings)
7.9
(0 ratings)
Support Rating
-
(0 ratings)
7.2
(0 ratings)
Implementation Rating
-
(0 ratings)
7.3
(0 ratings)
User Testimonials
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Likelihood to Recommend
Track and manage hardware, software, and cloud service configuration and relationship. Measure the success of your configuration management process and policy with predefined KPIs. Automatically populate and update CMBD minutes with BCM Helix Discovery, BMC Helix Client Management, and other connectors. Import and federate data from other sources with powerful Integra tools using a rich set of API.
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I would recommend Maximo to organizations with the patience and budget for long-term returns. It is not an easy platform to learn at first, but if you invest the time, it pays you back tenfold. It is not for people looking for a simple solution; this is a tool built for serious asset management.
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Pros
  • Atrium CMDB integration with Remedy and SmartIT are great! It's very simple to select an asset which is affected by a work ticket.
  • The storage capacity of information which can be saved into the CMDB is vast. It's not limited to IT based assets only.
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  • Extensive asset tracking and management. IBM Maximo is extremely capable of handling all sorts of assets so you can track every detail and part of the lifecycle of an asset inside an organization.
  • Highly customizable. If the broad array of possibilities inside IBM Maximo still isn't suited for your specific application, it is possible to customize it to a very high degree so it can fit the needs of your organization.
  • Preventive maintenance and services. With IBM Maximo, it is possible to schedule all sorts of preventive maintenance for your equipment, maximizing the uptime of your systems and machinery and minimizing unforeseen events.
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Cons
  • Better financial systems, depreciation, chargebacks, etc
  • Easier time to customize the forms
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  • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
  • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
  • Conservative in integrating with some other extensions or software.
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Likelihood to Renew
No answers on this topic
IBM MAS is the leader in the EAM space. They continue to evolve with the newest technology to stay on the forefront of cutting edge asset management. Their continued international growth and market share demonstrate the effectiveness of the product, its ease of use, and the return on investment of new functionalities.
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Usability
Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.
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The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable
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Performance
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Depends on DB tuning, Query builds etc
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Support Rating
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I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
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In-Person Training
No answers on this topic
As expected, good content and instructions
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Implementation Rating
No answers on this topic
Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance
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Alternatives Considered
Let's detect potential conflicts when multiple changes are scheduled for the same time. Understand what services are affected by the ticket you're working on. Automatically route tickets to the potential solver based on CMDB data. Retrieve detailed configuration data for the assets you are troubleshooting. Resolve tickets faster. It is highly scalable.
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SAP Plant Manager. We’re working a lot in critical infrastructure, so in Europe it’s not allowed by law to put asset data in the cloud, especially when it’s connected to geolocation. SAP is moving to the cloud, and IT is a cloud-only solution. So that’s the advantage of Maximo, and that’s why we’re sticking with it.
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Scalability
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Cognos on its own is a great BI tool, but integration with Maximo is complex and could be better
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Return on Investment
  • A properly maintained CMDB can save you large dollar amount when it comes to compliance, theft and replacements.
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  • A Significant improvement in Tracking and Managing Assets with a History of PM Work Orders, Asset transfers, and maintenance costs linked to procurement and inventory usage
  • Record accurate labor work hours with proper people management while not missing any schedules and appointments
  • With the Cost Management and Budgeting application, it has allowed budget controllers to make timely and proper decisions in preparing budgets, booking costs, track commitments and over commitments, and make deliverable forecasts
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