BMC Helix Client Management vs. TrueSight Automation for Servers

Well suited for medium to large business that are looking to manage assets, deploy software automatically and need a high level of control over patching. Less appropriate for smaller businesses where fewer computers can be easily managed by hand or with freely available tools.

It would be very good to backup multiple platforms.

Incentivized

• Integration with BMC Remedy.
• Lightweight client.
• Good reporting features.

Incentivized

• The backup process is simple and easy to learn and change.
• It has the ability to manage multiple platforms.
• It also can push configures to multiple devices at once.

Incentivized

• Reporting can be challenging
• Advanced features like image deployment lack detailed documentation
• Would like to see the addition of flexible field names, especially to financial asset management.

• It would easier for users if there are more report templates.
• The dashboard can be improved as well.
• Otherwise, I am pretty happy with the tools.

Incentivized

The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.

Incentivized

As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.

Incentivized

• Saves a lot of time for techs.

• Make my work more reliable.

Incentivized