BMC Helix Client Management vs. Magical

I would recommend Magical for people with disabilities, especially those who are suffering from nerve pain. I would also recommend Magical for customer support agents who have to write the same sentence (like greetings, signatures, email sign offs)

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easy to use
• Easy to upgrade
• Highly flexible without customization
• Great community/support
• Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
• Computer imaging and software deployment work together to improve speed to delivery.
• Financial asset management is very useful providing all of the information we need to support our PC replacement process.

• It would be nice if it were possible to export search results
• Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
• Easy report writing

• BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.