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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Business Workflows

    Score8.7 out of 10
    N/AThe BMC Helix Business Workflow, featuring the BMC Helix Chatbot, is a workflow building tool specially designed for formless case management and HR service delivery.N/A
    Pricing
    BMC Helix Business Workflows
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix Business Workflows
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BMC Helix Business Workflows
    Considered Both Products
    BMC Software Inc.
    Chose BMC Helix Business Workflows
    We didn't evaluate any other product as we have BMC Helix SaaS Solution
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
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    BMC Helix Business Workflows
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    Score7.5 out of 10
    Medium-sized Companies
    CMW Platform
    Score8.8 out of 10
    Enterprises
    ServiceNow Now Platform
    Score9.2 out of 10
    All AlternativesView all alternatives
    User Ratings
    BMC Helix Business Workflows
    Likelihood to Recommend
    9.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    User Testimonials
    BMC Helix Business Workflows
    Likelihood to Recommend
    BMC Software Inc.
    It's not an old app so it is still getting better. BMC is listening to queries from customers for improvements and corrections. I see good potential.
    Incentivized
    Read full review
    Pros
    BMC Software Inc.
    • Dynamic Fields
    • DWP Catalog Integration
    • To-Do Tasks
    Incentivized
    Read full review
    Cons
    BMC Software Inc.
    • Strange Status of Dynamic Fields
    • Questions Definition in DWP Catalog where Case should be created
    • Case Fields Mapping in DWP Catalog Workflow
    Incentivized
    Read full review
    Usability
    BMC Software Inc.
    There is always space for improvement. In the BWF usage are is a wide range of use cases and it can not cover everything. We hope to work with BMC on improvements.
    Incentivized
    Read full review
    Alternatives Considered
    BMC Software Inc.
    We didn't evaluate any other product as we have BMC Helix SaaS Solution
    Incentivized
    Read full review
    Return on Investment
    BMC Software Inc.
    • We are still not live
    • We expect faster HR Use Cases solution
    • Better end user communication
    Incentivized
    Read full review
    ScreenShots