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BMC FootPrints vs. ManageEngine Network Configuration Management (NCM)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC FootPrints

    Score8.5 out of 10
    N/ABMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A

    ManageEngine Network Configuration Management (NCM)

    Score9 out of 10
    N/AManageEngine Network Configuration Manager (NCM) is a multi-vendor network change, configuration and compliance management (NCCM) solution for switches, routers, firewalls and other network devices. NCM helps automate and take total control of the entire life cycle of device configuration management.N/A
    Pricing
    BMC FootPrintsManageEngine Network Configuration Management (NCM)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC FootPrintsManageEngine Network Configuration Management (NCM)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    BMC FootPrintsManageEngine Network Configuration Management (NCM)
    Incident and problem management
    Comparison of Incident and problem management features of BMC FootPrints and ManageEngine Network Configuration Management (NCM)
    Feature
    BMC FootPrints
    8.2
    10 Ratings
    1% above category average
    ManageEngine Network Configuration Management (NCM)
    -
    Ratings
    Organize and prioritize service tickets9.110 Ratings00 Ratings
    Expert directory7.04 Ratings00 Ratings
    Service restoration6.02 Ratings00 Ratings
    Self-service tools7.07 Ratings00 Ratings
    Subscription-based notifications10.06 Ratings00 Ratings
    ITSM collaboration and documentation9.06 Ratings00 Ratings
    ITSM reports and dashboards9.07 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC FootPrints and ManageEngine Network Configuration Management (NCM)
    Feature
    BMC FootPrints
    7.9
    7 Ratings
    4% below category average
    ManageEngine Network Configuration Management (NCM)
    -
    Ratings
    Configuration mangement7.77 Ratings00 Ratings
    Asset management dashboard8.05 Ratings00 Ratings
    Policy and contract enforcement8.04 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC FootPrints and ManageEngine Network Configuration Management (NCM)
    Feature
    BMC FootPrints
    9.0
    4 Ratings
    7% above category average
    ManageEngine Network Configuration Management (NCM)
    -
    Ratings
    Change requests repository9.03 Ratings00 Ratings
    Change calendar9.03 Ratings00 Ratings
    Service-level management9.04 Ratings00 Ratings
    Best Alternatives
    BMC FootPrintsManageEngine Network Configuration Management (NCM)
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    Ivanti Neurons for ITSM
    Score4.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BMC FootPrintsManageEngine Network Configuration Management (NCM)
    Likelihood to Recommend
    9.1
    (19 ratings)
    9.0
    (4 ratings)
    Likelihood to Renew
    8.6
    (9 ratings)
    9.0
    (1 ratings)
    Usability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (4 ratings)
    9.1
    (1 ratings)
    User Testimonials
    BMC FootPrintsManageEngine Network Configuration Management (NCM)
    Likelihood to Recommend
    BMC Software Inc.
    BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
    Incentivized
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    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    ManageEngine Network Configuration Management (NCM) is well suited for both SMB and large enterprise. Where the network consists of large no of switches, routers and firewalls. Management of such network is really simplified with the help of ManageEngine NCM. It takes care of and keeps track of all your configurations and backup. It also takes care of your compliance requirements. It is your single console to all your complete network.
    Incentivized
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    Pros
    BMC Software Inc.
    • Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
    • Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
    • Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
    Incentivized
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    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • iOS upgrades
    • Configurations backups
    • Audit loggings
    Incentivized
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    Cons
    BMC Software Inc.
    • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
    • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
    • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
    Incentivized
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    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • Adding the use of AI
    • To require less resources to run
    • Drawing maps for low level design network
    Read full review
    Likelihood to Renew
    BMC Software Inc.
    It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
    Incentivized
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    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    It makes my life and work easier and more accurate.
    Read full review
    Usability
    BMC Software Inc.
    It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
    Incentivized
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    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    Support Rating
    BMC Software Inc.
    I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
    Incentivized
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    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    ManageEngine support is excellent. Every time we had a issue and contacted the support we received it very quickly.
    Incentivized
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    Alternatives Considered
    BMC Software Inc.
    I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
    Incentivized
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    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    Price its very competitive
    Incentivized
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    Return on Investment
    BMC Software Inc.
    • It helps us with keeping projects on track, which saves time
    • When someone wants to know about a project, they are able to without calling around
    • I have had a difficult time searching specifics, as how many tickets closed by me in 2021
    Incentivized
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    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • Increased network security
    • Mitigation of audit findings
    • Easy hardening
    Incentivized
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