BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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Control-M
Score 9.3 out of 10
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Control-M from BMC is a platform for integrating, automating, and orchestrating application and data workflows in production across complex hybrid technology ecosystems. It provides deep operational capabilities, delivering speed, scale, security, and governance.
Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed. Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.
Scenarios where it's well suited are where you're running jobs across platforms. We have processes on our mainframe that have to complete our daily batch processing and the controlling handles the scheduling of the daily batch processing. Then once that's done, it moves into executing stuff on servers like SQL loads and transferring files to load into SQL and then also running reporting on the SQL servers when the data's been loaded and is available. It makes for a really smooth transition of the overnight processing the bank has to go through. That's our main function that we use it for currently. It handles it very well.
Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
Workload change manager is one of our favorite features of this product. It enforces standards, which is a huge benefit. Users don't just make crazy changes that cause issues with other jobs. It does great promotions from one environment to another, transforming all the data to match the next environment.
Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
Certificate on all levels: Each agent uses different keystrokes for different functions, such as AI, web service calls, and MFT.
It's really hard to manage these keystrokes.
Trust stores, in case control-m, act as servers; it should be simple to implement certificates from a corporate CA.
Some functions must be performed in the fat client, while others can only be performed through the web interface. This should be streamlined as soon as possible.
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
Control-M integrates with DevOps toolchains to automate the deployment of applications and updates. It supports Jobs-as-Code, allowing developers to define workflows programmatically, which accelerates development cycles and improves deployment consistency1.These use cases highlight how Control-M can streamline operations, enhance efficiency, and support critical business functions across various domains.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
Since it is GUI-based, it is not hard to use, although all new programs have a learning curve. The color scheme is easy to use to find the status of different Batch jobs. The check-in and check-out feature of job definitions is easy to use and avoids problems with users trying to use the same resource at the same time.
Secondary Instances: Control-M supports the installation of a secondary instance of the entire Control-M environment, Control-M/EM, or Control-M/Server.Automatic & Manual Failover: In case of a failure on the primary host, Control-M can automatically failover to the secondary host if using Oracle or MSSQL databases. Manual failover is also an option, enabling a controlled switch during planned maintenance.Fallback: After resolving the issue on the primary host, you can easily fall back to it, or even designate the secondary host as the new primary. Database Replication: For high availability, Control-M leverages database replication from the primary site to a disaster recovery site. While replication is essential, its implementation and maintenance are the user's responsibility.
good page load times, efficient report completion, and minimal impact on integrated systems. Specifically, the well-designed GUI contributes to a positive user experience, and the platform's ability to automate various stages of the workflow, including Big Data processes, is highlighted as a key strength. Fast Page Loads: Control-M is reported to have a responsive user interface with fast page load times, allowing users to quickly navigate and manage their workflows
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
He contactado varias veces con el soporte de BMC y ha sido bastante bueno, siempre han sabido darme una solución a lo que he pedido. Esta vez quiero hacer alguna nueva pregunta, pero no se si se me podrá contestar, ya que es algo que tal vez fuera de otro rango y no pertenezca a ellos.
Very knowledgeable instructors provide a hands-on, collaborative learning experience and can interact directly with instructors to develop our Control-M skills. This format allows for immediate feedback, in-depth discussions, and tailored guidance, leading to a deeper understanding of Control-M concepts and practical application. Face-to-face interaction fosters higher engagement and a more dynamic learning environment.
Simple and easy to use web based, well paced. Available any time. All online courses are simple and easy to access and use. Very practical everyday use scenarios and solutions. Incorporates software simulations, learning games, and built-in assessments to enhance comprehension and engagement. Online subscriptions are regularly updated with the latest product information, ensuring users have access to the most current knowledge.
As HA we have depend on the external DB, why don't we have HA feasibility with embedded DB. As with external DB, there are performance issues and fine tuning the DB. As if its embedded DB, Control-M it self take care of the functionality.
Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a product that could have other features that we are not going to use.
I met him as a Control-M consultant, performing migrations from CA to BMC. I knew the product and interface were not as friendly or intuitive as Control-M's and could not integrate new technologies and external applications. One of CA's excellent capabilities was the ability to incorporate executions with Java Scripting to obtain variable values or to order processes natively in the application using its utilities.
awesome product.Control-M delivers advanced operational capabilities easily consumed by Dev, Ops, data teams, and lines of business.Control-M Workflow InsightsApplication and data workflow observability: Increased confidence that SLAs are being met for Control-M users and IT leadersComprehensive control and management capabilities: Enhanced dashboards and reporting with constant telemetry and intelligent analysis on executing workflowsSelf-service visibility: In-depth reporting to help teams work autonomously
Control-M has improved service delivery times, reliability and quality of batch processing.
It has simplified the management of the operation and the use of the alert system has made it possible to act in a coordinated and efficient manner to solve problems.
The implementation of policies has made it possible to make greater use of Control-M and thus reduce development costs that are generated unnecessarily when the potential of the system is not considered.
