BlueSnap vs. Softrip

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

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• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

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• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

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Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

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• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info