BlueSnap vs. CardConnect

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

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CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.

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• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

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• Monitoring payments.
• For payment, there is an online user interface.
• Creating pre-made personalized billing bundles.

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• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

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• customer service
• stealing money
• unclear contract/forever changing contract terms

CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.

Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

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We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.

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• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

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• It has been easy to configure.
• it has boosted our sales at the client interest.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info