BlueCherry vs. NetSuite ERP

Blue Cherry is competitively priced to compete with other solutions. It is well suited where a good training system is in place in the business and where at least a small IT team is present. I also would recommend on-prem installations as opposed to cloud-based as I have heard negative feedback about the cloud-based product. Blue Cherry may be more appropriate for companies that either are still developing their processes and can be tweaked to fit within the Blue Cherry ecosystem, or in larger companies where they can afford potentially substantial costs to customize Blue Cherry to their needs or desires.

Incentivized

NetSuite suits a mid-sized company best where the organization uses multiple currencies in its day-to-day transactions. NetSuite is ready-to-use for businesses that follow financial standards. The more custom business processes there are, the more implementation is required. I would not recommend NetSuite to a large organization due to its performance issues. Additionally, the in-house bank reconciliation tool is not user-friendly for business purposes.

Incentivized

• Manage production orders which is the primary portion of the business.
• Manage Sales Orders including allocation based on rules so we can manage order fulfilment successfully.
• Manage Designs and promotion to Styles which works so much smoother when integrated in the same base software.
• Manage Invoicing and credit memos and be able to report on NSR and total sales, units moved, etc.

Incentivized

• Customizable Reports and Saved Searches allow much more maneuverability
• Elimination Entries that are driven by advanced intercompany journal entries
• Journal Entries can be entered in as basic or advanced intercompany to better represent the type of transaction occurred for reporting purposes
• Training through the LCS module can help shed knowledge on a range of topics at a self paced learning basis
• NetSuite ERP offers to all users a SuiteAnswers platform to pose frequently asked questions with answers generated from a combination of NetSuite ERP experts, users, and more recently AI based.

Incentivized

• Blue Cherry being so robust can be quite a bit to manage and really requires good training of users.
• Documentation is not the best due to the various possible configurations you can do with this system. It is difficult to document for all use cases.
• Consistency throughout the product as far as language used in different screens referring to the same item, but language can be customized so it can generally be made to match as needed.
• I think some really complete documentation on a few common use cases could be developed to help train users with properly formatted training sessions.
• Blue Cherry Add-Ons generally feel like they have not been well tested before being released and sold to their customers. We had issue (some major where we stopped using them) with pretty much every single add-on we have purchased, from B2b eComm, Shopify connector, CSC (Collaborative Supply Chain), NuOrder connector as some major examples.

Incentivized

• Some of the customization options are really complex and can be difficult to figure out without NetSuite ERP direct support.
• The usability is a bit less intuitive than Quickbooks.
• The cost to give someone a license to even just view information in NetSuite ERP is pretty high.

Incentivized

I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.

It's beneficial if you know what you're doing, but it can be very confusing to find what you're looking for, and many things seem overly complicated or require too many steps to accomplish a simple task - which can be overwhelming for someone accustomed to QuickBooks.

Incentivized

It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.

Incentivized

I give this rating because CGS has a 'by design' policy meaning that if the product has been functioning a specific way for some time....even if that functionality is buggy or simply incorrect...they will call that 'by design' meaning you need to have a MOD (modification) done which means you need to pay for it. They generally seem to start between $5,000 to $15,000 USD even for a simple change like the length of a field that does not match from one screen to another, or adding a simple column to a table which contains a calculated value meaning it does not need to be stored in the database.

Incentivized

I would like to give 8 rating for NetSuite support and reason for that is below: Whenever we faced any technical or functional issues we tried to reach out to NEtSuite support but response was not immediate. We told them about the urgency of the issue but still we were not getting response on time. Then, we have to reach out to AE to get things resolved.

Incentivized

I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.

NetSuite by far is the most expensive; However, compared to the 3 systems notated, the overall functionality, capability and reporting advantages make it my top choice for companies experiencing exponential growth across all departments. Its a best in class solution for just about any user.

Incentivized

We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.

• Blue Cherry has been part of helping our company to grow 600%+ over the last 10 years and is able to handle the ever-increasing slope of that upward scaling growth we continue to see.
• Blue Cherry PLM has really helped the design team to work much better with the ERP as it is integrated.
• Reporting and inquiries have been very important to many teams, in particular, the planning & support team to really manage large wholesale customers well.

Incentivized

• NetSuite ERP data is used for material reporting. That is like balance sheet and profit and loss reporting. It plays a key role in financial data management.
• Too many customisation become hard to manage in over a period of time.
• High cost licensing.

Incentivized