Blue Yonder Luminate Planning vs. Solid Commerce

JDA WMS is a tier 1 solution for warehousing environments. Due to its price, it may not be suitable for smaller operations. Since the system allows for multiple clients, and since my company is a 3PL, JDA WMS works well for 3PL providers.

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Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.

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• Great customer facing implementation team.
• Predictable and communicated improvement processes.
• Constant roll out of new features with a strong SIG committee.

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• It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
• It allowed for multiple skus to change price.
• It allowed for SKU segmentation and multiple attribute tagging.
• When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.

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• Efficiency - At times the response time to retrieve the data from DB could be improved.
• Cheaper pricing - can provide some concession with the pricing.
• Training - JDA could offer more free training programs.

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• As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
• At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
• We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
• We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.

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It's still an older system which could use some updating.

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JDA WMS was a large step up from our legacy Infor solution. It filled many gaps that we couldn't fill with Infor's system. Rather than continuing to build solutions in-house to account for customer requirements, we decided to implement JDA WMS and use all of that system's capabilities to handled what we needed in our warehouses. Granted, Infor's solutions have probably improved since 2007 when we changed, but those were my experiences back when we changed WMS providers.

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ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and ShipStation reliably. However, that step up comes with additional costs. ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with ShipStation or not been able to print pick tickets

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• Alignment with customer service programs.
• Visibility for optimization and transportation cost savings.
• Vendor performance overviews.

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• They helped us grow significantly from a small e-comm business to almost triple our size in four years.
• They led us to know where our breaking points are in a same day service oriented environment.
• They have great segmentation of SKUs and different pricing options of SKUs.
• They did have some creative thinkers to help their customers but I wouldn't know if they are still there.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info