Bloomfire vs. Scratchpad

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bloomfire
Score 8.4 out of 10
Enterprise companies (1,001+ employees)
Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.
$25
per month
Scratchpad
Score 9.7 out of 10
N/A
Scratchpad is a productivity tool for account executives, built for sales to update Salesforce, take sales notes, and daily todos. The software can be installed as a Google Chrome plugin or as a web application. It connects to Salesforce and provides an interface where sales professionals can keep all their notes, process workflows, spreadsheets, and tasks. Co-founders Pouyan Salehi and Cyrus Karbassiyoon started the company in San Francisco, California in 2019.
$0
user / month *up to five users per company
Pricing
BloomfireScratchpad
Editions & Modules
Basic
$25.00
per month
Free
$0
user / month *up to five users per company
Premium
$19
per user / month (billed annually)
Team
$39
user / month (billed annually)
Business
Custom pricing
Offerings
Pricing Offerings
BloomfireScratchpad
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$25 No setup fee
Additional Details
More Pricing Information
Community Pulse
BloomfireScratchpad
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BloomfireScratchpad
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All AlternativesView all alternativesView all alternatives
User Ratings
BloomfireScratchpad
Likelihood to Recommend
9.2
(0 ratings)
9.7
(0 ratings)
Likelihood to Renew
8.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
BloomfireScratchpad
Likelihood to Recommend
I think Bloomfire is most appropriate in a medium to large business entity since onboarding can be difficult without an organized tool to prioritize job functions. It would be most well suited for positions that incorporate data analytics/reporting and consist of regular deliverables. So for example: if an accountant wants to learn how to compile a cash flow statement but also has to turn it into a client-facing presentation, there are resources specific to internal accounting and then separate resources (also in the accounting vertical) for data visualizations and client reporting.
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I have over 250 accounts in my name, and it can be difficult to prioritize and find notes on past conversations my colleagues may have had. Scratchpad makes it super easy to reference past notes and add new ones to organize my book of business and make the best use of my time.
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Pros
  • Quickly reach out to whatever employee segment you want to reach by posting a topic and it will send a notification to everyone in that group with a link to the posting.
  • Bloomfire saves all of the previous posts so in your free time you can go to the site, and explore the various range of topics others have posted. The information on there will only be as good as the person posting it, but it will be people within your company and industry posting it. So it will always be helpful.
  • Bloomfire is a place to be noticed by your peers. Have a great topic you want to express, my company allows all to post there as long as we keep it professional. So you can share your ideas or experiences in a safe and productive manner. But we do have some fun on there too!
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  • Scratchpad notes are super easy to use and link to Salesforce Opportunities.
  • Allows you to update all the necessary Salesforce opportunity fields without going into Salesforce.
  • Easy to use Task manager that helps you stay on track through the day.
  • Extremely easy to use and their CS team is always willing to provide training and help.
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Cons
  • Providing more videos about the differences between the dental plans.
  • Providing more videos about the differences between the carriers in regards to med supp or med adv.
  • Providing more videos about processes and functions that we at AWL have to do on a daily basis.
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  • When pulling in Salesforce reports, it doesn't have full ability to do grouping/sorting.
  • When looking at pipeline view there's not an ability to expand the default view to see more than 5 people per group.
  • It'd be nice if comments would go as a task rather than a buzz.
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Likelihood to Renew
I am with a different employer now days where training is not part of my job description. If I ever found myself doing E-Learning again, Bloomfire would be the first interface I would recommend.
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No answers on this topic
Usability
Bloomfire is an easy-to-use platform for posting information and asking questions of my peers. It also has a user-friendly search capability. Yet like any other CMS, the secret to success rests in such items as the ability to use metadata to tag content or posts, and Bloomfire provides a wide range of options to make posting content and subsequently searching for it.
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Great functionality and a great intuitive tool
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Support Rating
I have not needed to pose questions to the support team yet, as it is a very simple piece of software to use, however, its help documents and the bot ready to answer questions let me know I am in good hands. The help center could load a little quicker, but that's my only complaint.
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No answers on this topic
Alternatives Considered
- Easier to use - Easier to upload new information - Easier to search - Easier to share Bloomfire search-ability means much less work trying to organize and categorize documents. That means easier upload, which means more information gets stored there and used.
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Scratchpad is just a much more enjoyable way of interacting with Salesforce for the features it currently supports. It's not an alternative to Salesforce, it's an alternative UX for certain daily activities in SF, and it's great at that.
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Return on Investment
  • Feedback from users in being able to perform transactions for members has greatly improved.
  • There has been an increase in engagement of material presented in posts by learners in training classes.
  • Reps and agents say they feel confident they can easily locate information if ever there is a need on the front line.
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  • I credit Scratchpad to saving me on average about 1 - 2 hours a day (what it used to take me) and about 5 - 6 hrs per week.
  • Scratchpad makes me feel better about where I stand in regards to my quota cause it gives me easy visualization into my pipeline making forecasting discussions easier with managers.
  • Scratchpad enables me to stay organized and helps me feel less overwhelmed with Admin work.
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ScreenShots

Bloomfire Screenshots

Screenshot of You are provided with a variety of options to brand your Bloomfire community, such as customizing its colors, displaying your organization’s logo, and building a custom Promo Bar. This creates an aesthetic that truly reflects your company’s culture.Screenshot of Bloomfire features an AI-powered search that makes sharing and searching for information a lot easier. It deep indexes every word in each piece of content, regardless of whether it’s a PDF, slide deck, video, or any other file type. The platform also creates tags for your content automatically. And if a video is uploaded, Bloomfire automatically transcribes it, making the spoken words searchable and allowing users to jump to the exact part of a video where certain keywords appear.

All of those features result in an easy and smart searching experience. There’s no need to navigate through folders or guess file names. All you need to do is perform a search like you would with Google. When searching, you can further narrow down your results based on categories such as author and content type.Screenshot of Bloomfire's AI enables you to search and find the video you are looking for based on its audio contents.Screenshot of Use Bloomfire while you work seamlessly across your favorite apps.