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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BlackBerry Optics (CylanceOPTICS)

    Score10 out of 10
    N/ABlackBerry Optics originated from Cylance, which became a Blackberry company from the early 2019 acquisition. BlackBerry Optics (formerly CylanceOPTICS) is an incident response solution emphasizing fast endpoint detection and automated smart threat response, root cause and context analysis, and other features.N/A

    Splunk SOAR

    Score9 out of 10
    N/ASplunk now offers a security orchestration, automation, and response (SOAR) platform via its acquisition of Phantom. Splunk Security Orchestration and Automation (Splunk SOAR) provides playbook automation and is available as a standalone solution.N/A
    Pricing
    BlackBerry Optics (CylanceOPTICS)Splunk SOAR
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BlackBerry Optics (CylanceOPTICS)Splunk SOAR
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BlackBerry Optics (CylanceOPTICS)Splunk SOAR
    Considered Both Products
    BlackBerry
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    40 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    33 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    40 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    26 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    36 Answers
    Features
    BlackBerry Optics (CylanceOPTICS)Splunk SOAR
    Incident Response Platforms
    Comparison of Incident Response Platforms features of BlackBerry Optics (CylanceOPTICS) and Splunk SOAR
    Feature
    BlackBerry Optics (CylanceOPTICS)
    10.0
    2 Ratings
    13% above category average
    Splunk SOAR
    -
    Ratings
    Company-wide Incident Reporting10.02 Ratings00 Ratings
    Integration with Other Security Systems10.02 Ratings00 Ratings
    Attack Chain Visualization10.01 Ratings00 Ratings
    Centralized Dashboard10.02 Ratings00 Ratings
    Machine Learning to Prevent Incidents10.02 Ratings00 Ratings
    Live Response for Rapid Remediation10.02 Ratings00 Ratings
    Best Alternatives
    BlackBerry Optics (CylanceOPTICS)Splunk SOAR
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    Palo Alto Networks Cortex XSOAR
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BlackBerry Optics (CylanceOPTICS)Splunk SOAR
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.1
    (40 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (40 ratings)
    Support Rating
    6.0
    (1 ratings)
    8.2
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    BlackBerry Optics (CylanceOPTICS)Splunk SOAR
    Likelihood to Recommend
    BlackBerry
    You can set rules based on specific scenarios to run on machines. For example, you can use this to enable or disable machine learning to block or allow things that users regularly use. You can also log specific attacks on machines (for research later).
    Incentivized
    Read full review
    Cisco
    Our company has very complex and dynamic security operations because of the large number of security tools and systems that we need to manage and coordinate. Moreover, it helps us to meet many regulatory and compliance requirements because it helps us to automate and document our security operations. We also use it to streamline our security operations and improve our response to potential threats.
    Incentivized
    Read full review
    Pros
    BlackBerry
    • Maps out solid template frameworks.
    • Makes reporting to executives easy to compile and understand.
    Incentivized
    Read full review
    Cisco
    • Its security orchestration and integration capability that supports multiple tools.
    • Easy coding that automates our security actions.
    • Enables us to easily collaborate and respond to security issues faster.
    • Splunk SOAR is a flexible product that is easy to deploy.
    • Efficient tracking and monitoring capability.
    • Excellent real-time reporting functionality.
    Incentivized
    Read full review
    Cons
    BlackBerry
    • No major complaints! Love everything about the service.
    Incentivized
    Read full review
    Cisco
    • A lack of instruction It can be difficult to contact the support staff. Limited experience from current users.
    • It takes some effort to set up and learn new technology at first. More assistance is required from the support staff. The product's price needs to go down.
    • Cost of the larger version.
    Incentivized
    Read full review
    Likelihood to Renew
    BlackBerry
    No answers on this topic
    Cisco
    As we already have a lot of clients being catered with Splunk SOAR and because Splunk SOAR is robust and efficient, we are already using it, and we have understood the product to a certain extent, I feel we are personally more enticed to use and scale it to a lot of business.
    Incentivized
    Read full review
    Usability
    BlackBerry
    No answers on this topic
    Cisco
    Building playbooks through the visual editor is fine for basic tasks, but once you start chaining complex logic or integrating 3rd party APIs you hit a wall that requires deep scripting knowledge.
    Incentivized
    Read full review
    Performance
    BlackBerry
    No answers on this topic
    Cisco
    We are able to automate almost every one of our use cases, even our threat-hunting, and threat intel procedures. We have 20+ playbooks and cover almost everything, even searching logs into Splunk, looking into TIP and external systems, enrichment, and collecting evidence for analysts; it can perform concurrent playbooks running.
    Incentivized
    Read full review
    Support Rating
    BlackBerry
    I haven’t seen that there is much support for it. It seems like a lot of trial and error is/will be involved.
    Incentivized
    Read full review
    Cisco
    Splunk Support is always great! In addition the Community is very efficient and active.
    Incentivized
    Read full review
    In-Person Training
    BlackBerry
    No answers on this topic
    Cisco
    I never followed an in-person training, I gave my evaluation based on the online training
    Incentivized
    Read full review
    Online Training
    BlackBerry
    No answers on this topic
    Cisco
    I followed training for Phantom admins and it opened a world for me
    Incentivized
    Read full review
    Implementation Rating
    BlackBerry
    No answers on this topic
    Cisco
    I already said that the main key insight is the knowledge of Phantom, so a detailed training for all the people involeved.
    Incentivized
    Read full review
    Alternatives Considered
    BlackBerry
    We use Cylance in conjunction with two other products. We have ArcticWolf for monitoring the machines at an even finer detail than Cylance (they can pick up things that can be missed). We also use Cisco Umbrella to block potentially malicious DNS queries. The combination of these three products helps us feel much more secure than if we had just one.
    Incentivized
    Read full review
    Cisco
    Splunk Phantom integrates well with Splunk ES and has many integrations. One thing that I liked about XSOAR as compared to Phantom is that it has an "app-store" where you can download not only app integrations (similar to Phantom) but Playbooks and dashboards as well.
    Incentivized
    Read full review
    Scalability
    BlackBerry
    No answers on this topic
    Cisco
    me and the customers I encountered found it flexible and scalable
    Incentivized
    Read full review
    Return on Investment
    BlackBerry
    • Addresses known gaps easily.
    • Quick to implement.
    Incentivized
    Read full review
    Cisco
    • The playbooks are valuable. They are the core component. Being able to implement and build a code process to work through and scale out what we want to do is valuable
    • Before its use, analyzing each email would take at least 15 to 20 minutes, with some complex cases taking up to 30 minutes...With the automation provided by Splunk Phantom, we could significantly reduce the amount of time and human effort required to complete this task
    Incentivized
    Read full review
    ScreenShots