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Blackbaud NetCommunity vs. Bonterra Network for Good

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud NetCommunity

    Score3.8 out of 10
    N/AThe Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks. Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users: Connect in person and create memorable alumni engagement events with online alumni management system tools to help foster a personal connection between alumni…N/A

    Bonterra Network for Good

    Score5.2 out of 10
    N/ABonterra Network for Good offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.N/A
    Pricing
    Blackbaud NetCommunityBonterra Network for Good
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackbaud NetCommunityBonterra Network for Good
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$500
    Additional DetailsPricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited peer-to-peer pages, unlimited emails and communications, and optional events and auctions. All packages also include support and data migration.
    More Pricing Information
    Community Pulse
    Blackbaud NetCommunityBonterra Network for Good
    Considered Both Products
    Blackbaud
    No answer on this topic
    Bonterra
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    99%
    Would buy again
    134 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    129 Answers
    Happy with the feature set
    No answers on this topic
    99%
    Happy with the feature set
    134 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    116 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    113 Answers
    Best Alternatives
    Blackbaud NetCommunityBonterra Network for Good
    Small Businesses
    Bonterra Network for Good
    Score5.2 out of 10
    OneCause
    Score8.8 out of 10
    Medium-sized Companies
    OneCause
    Score8.8 out of 10
    OneCause
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Blackbaud NetCommunity
    Score3.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Blackbaud NetCommunityBonterra Network for Good
    Likelihood to Recommend
    2.0
    (23 ratings)
    5.1
    (137 ratings)
    Likelihood to Renew
    5.6
    (5 ratings)
    8.2
    (6 ratings)
    Usability
    8.2
    (2 ratings)
    4.9
    (17 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (4 ratings)
    5.3
    (5 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.9
    (3 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Blackbaud NetCommunityBonterra Network for Good
    Likelihood to Recommend
    Blackbaud
    For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
    Incentivized
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    Bonterra
    I used Network for the Good to run a fundraising event it was awesome. My organization is part of a larger regional non-profit dedicated to servicing those in our community who need a little help. By banding together under a larger regional organization, we can extend our impact through the utilization of Network for the Good across all associated organizations. It empowers smaller groups to have a larger impact on their community.
    Incentivized
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    Pros
    Blackbaud
    • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
    • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
    • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
    • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
    • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
    Read full review
    Bonterra
    • The donation software is very user friendly to add donations to.
    • The report section is very easy to use and to run what you need.
    • The contact portion is extremely user friendly and is easy to keep track of donors, what they've paid and communication to them.
    Incentivized
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    Cons
    Blackbaud
    • When we have carding attacks on our payment gateway it is always a struggle to get all the players to work together and determine how to get us back up and running. ReCAPTCHA at the highest level is not supported, for example.
    • From experience, the product has not been stable in the last couple years and all signs have been pointing towards a sunsetting of this product for years.
    Incentivized
    Read full review
    Bonterra
    • In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
    • In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
    • It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.
    Incentivized
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    Likelihood to Renew
    Blackbaud
    The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes
    Incentivized
    Read full review
    Bonterra
    We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
    Incentivized
    Read full review
    Usability
    Blackbaud
    The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.
    Incentivized
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    Bonterra
    BGF is an easy-to-use platform for entering, editing, and analyzing customer or donor data and giving. I would highly recommend it to any organization looking to improve its customer relationship management functionality. As a previous user of different CRM platforms with other non-profits, BGF has made tracking donor information and communicating with donors much easier.
    Incentivized
    Read full review
    Reliability and Availability
    Blackbaud
    Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
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    Bonterra
    In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.
    Incentivized
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    Performance
    Blackbaud
    Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
    Read full review
    Bonterra
    It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.
    Incentivized
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    Support Rating
    Blackbaud
    Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.
    Incentivized
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    Bonterra
    Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.
    Incentivized
    Read full review
    In-Person Training
    Blackbaud
    As expected. Courseware was a nice reference guide.
    Read full review
    Bonterra
    No answers on this topic
    Implementation Rating
    Blackbaud
    I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
    Incentivized
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    Bonterra
    We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since
    Incentivized
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    Alternatives Considered
    Blackbaud
    We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
    Incentivized
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    Bonterra
    I like Bonterra Guided Fundraising more than OneCause because OneCause was only used for events at the last nonprofit I worked at. Bonterra Guided Fundraising allow nonprofits like ours to have event pages, fundraising pages, and donor management software at a better cost than OneCause. Ultimately, I would always choose Bonterra Guided Fundraising!
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Blackbaud
    No answers on this topic
    Bonterra
    We are happy with all of the options
    Incentivized
    Read full review
    Scalability
    Blackbaud
    No answers on this topic
    Bonterra
    It works for the departments we need it in, finance, administration and fundraising and marketing. It does everything we need.
    Incentivized
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    Return on Investment
    Blackbaud
    • We were able to purchase a package integrating all types of Blackbaud products which integrate.
    • We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
    • The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
    Read full review
    Bonterra
    • We went from raising only 12k at our gala to needing to implement the auction software as we work to raise 75k at our next gala. We wouldn't be able to facilitate such a large event without our software.
    • We're able to streamline a lot of tasks. Instead of using several interfaces, we're able to rely solely on Bonterra Guided Fundraising, which saves a lot of time.
    • We're able to dream about expanding the ways we reach people. Instead of simply sending out emails or using Facebook, we can send out newsletters and promote events with their own website link, which is a huge step up.
    Incentivized
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    ScreenShots

    Bonterra Network for Good Screenshots

    Screenshot of Guided Fundraising on mobile, offered with the small and growing non-profit in mindScreenshot of event ticketing and managementScreenshot of mobile giving, text-to-give, and peer-to-peer fundraisingScreenshot of donor communications in a variety of ways