Blackbaud Enterprise Fundraising CRM vs. Blackbaud Raiser's Edge NXT

It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system

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Personally, I feel that Blackbaud Raiser's Edge NXT is a good solution for any size organization. They have all you need to maintain and use data regardless of how many records. It’s easy to learn and use. Plus, they offer a ton of resources that you can use to constantly keep learning how to best use features.

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• Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
• Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
• well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
• Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information

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• Inter-departmental communication
• Recordkeeping
• Data Analysis
• Fundraiser portfolios
• Customizable fields and tables
• User-friendly UI - requires minimal coding
• CRM database
• Gift batch entry tools are efficient
• Query allows for highly customizable reporting and tracking
• Canned reports with good customizability
• Flexible and customizable exporting tools
• Low Code
• Compatibility with FENXT
• Map tools in Blackbaud Raiser's Edge NXT Web View Lists allow for easy regional searches
• Several powerful tools for changing large numbers of records at once (Global add, global change, and import)
• Mailing list generation
• Duplicate management and data cleaning tools

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• Certain aspects of Blackbaud are oddly non-customizable.
• Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
• There should be a flag in constituent search to show which people in the results list are deceased.
• Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
• Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.

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• API coverage is limited - certain data is inaccessible for arduous to query (ex: rather that pulling all name format records, must query name format data one constituent/API call at a time.
• Native reporting (ie, not using API calls) is limited.
• Bulk data maintenance (imports, updates, etc) limited without use of API calls.

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We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system

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We have a lot invested in NXT and it suits our needs perfectly. There would be no reason for us to consider a needless conversion to a new solution. I do not believe there is any other product on the market that would be worth considering.

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NXT seems easy to learn on a relatively deep level. There are glitches, like with everything, but it is usually easy to see where they are, most of time. I like that Development staff can choose what they want to see and where they want to see it, and it doesn’t affect my screen.

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The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.

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NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.

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I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.

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Overall I feel like I receive sufficient assistance when reaching out to Blackbaud's Support area. When my questions cannot be answered completely during an online chat I appreciate the ability to easily access the ongoing notes so everything is together. It can be frustrating at times, though, as emailing back and forth seems to make solutions take longer.

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When you get a good, knowledgeable person for in-person training, you can't beat it! Hands on, real time, questions answered on the spot. And they want to make sure you get what you needed before leaving. To also have dedicated time without other distractions is very important to the learning process in my opinion.

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As with most trainings, the learning curve is more difficult when mostly online, and I felt that we could have used more check-ins once we'd been using the product for a few months. Most things were explained well enough, but the difficulties discovered through use were not always addressed right away.

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Most of our issues were self-inflicted and related to BB's work. We did not "staff up" correctly, our data to be converted was not in great shape and we set some unreasonable goals. With BBs help we were able to clean our data and prep it for conversion and we adjusted the goals to be more achievable with the timeline we were given. We found the BB staff to be responsive and focused, especially when working on-site with us.

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Training is key. Blackbaud offered the training package prior to implementation and it helped us understand how to build it so that the future use would be appropriate to the operation of the organization. Data conversion stage was also very important. A lot of work must be done before making the final decisions about the data conversion - what data to convert and what to leave out, where certain information was supposed to be placed within RE.

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Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.

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I have not used other products like this before. I have used and created some SQL databases and ERPs, but have not used fundraising-specific software such as Raiser's Edge. Based on what I know from other products vaguely similar to this - databases and ERPs - this is very user friendly and easy to pick up for anyone, especially with their NXT webview offering.

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Pricing really seems to be all over the place, and everything else you need is an extra add-on cost. The biggest issue is training. Options are limited unless you subscribe and pay for it across your contract.

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New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.

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• Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
• Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
• Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.

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• Having everything in one system means that information is much more likely to be up to date. We hardly get any returned mail from the post office when we pull lists.
• Our gift officers can easily pull up donor information on their phones while out on a visit, giving them the edge they need to close a gift.
• Information tiles on a person's record that are easy to reorganize and collapse per the needs of each user makes finding pertinent information quick.

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