BizFlow BPM Suite vs. Square POS

Although the tool was developed locally in South Korea, it is still a good tool and is already validated in a number of industries. The problem is, no one seems to know the future of the product. It is okay to use it as a pilot tool for any non-commercial purpose, but to be used in a professional or enterprise setting, maintenance, licensing, and other things need to be guaranteed by HandySoft.

Incentivized

Square was absolutely fantastic when I first started using it. Easy to set up, use, changing settings, and the like. It has evolved over the years, almost too much, to an insane amount of options, apps, settings, et cetera. I would like to see options for just utilizing specific parts, such as invoices, versus the entire system being set up for daily sales. It makes the tracking side of things a little wonky when you only send 2-5 invoices/month for larger projects. Overall, I like that it’s familiar to me, which is why I continue to use it

Incentivized

• BizFlow has a long history of development and implementation in a variety of industries. Its modeling tool is well-designed and user-friendly.
• BizFlow supports seamless integration with backend services like MySQL databases and web services. Since it is an enterprise-wide BPM tool, system performance was stable and robust.
• It supports modern m-health requirements, with social BPM functions and mobile support. Mobile integration especially was good, with the provider's secure messaging functions.

Incentivized

• After you set a daily processing deadline time, charges processed by that time are deposited the next business day.
• The reporting dash board looks overwhelming but that's because it has all of the the information that you've processed before. That was invaluable when we recently went to look at the detail on a two year old transaction and were able to find the information by ourselves.
• The ability to use multiple devices is great. We can process charges on a computer, a tablet, or even a smartphone.
• Receipts are automatically sent to the customer's preferred email or texted to their phone.

Incentivized

• It's not even clear that BizFlow is still managed by the company. It was a good tool before, but it looks like it's been fading out.
• Although this was an R&D project in an academic institute, business support was extremely poor. We had no idea how to resolve issues; there were no online communities, documentation, or anyone who knew this product.
• Few references in healthcare and clinical settings. We tried this for a proof-of-concept though, so it didn't matter.

Incentivized

• The cost of the hardware (specific scanners and receipt printers) was prohibitive for my company, and whilst we managed without them, they would have been nice to have. The range of scanners and printers that integrate with Square is small, so despite our devices' capabilities to read barcodes (we used ipads) and the Zebra receipt/label printers we had, we couldn't use either as the system wouldn't integrate with them.
• Whilst Square's credit card reader is nifty in design, it's a bit small and lacking substance to have as a customer-facing reader so it really needs the dock the company offers. The dock is awkward to open to reset or pair the reader. We often found pairing the reader with the device running the system tricky and confusing, relying on pressing one button and then interpreting a sequence of lights that often caused confusion. The pairing process might have been clearer presented through the device rather than the reader.
• Truly can't think of any more!

Incentivized

I don't really foresee anything being able to dislodge Square from our organization—we're not evangelists or anything like that—it's just the best solution we've found for our use case. Being able to quickly handle transactions from customers and then track all of those sales for analysis/bookkeeping later on.

Incentivized

We find Square POS is very user friendly. Its interface is customizable to our needs and very easy to use. Before we adopted Square POS, we used a combination of solutions from different manufacturer to try and achieve a portion of the functionality that Square POS provides under only 1 login

Incentivized

Square POS support is good, I would not say they are great. There is a good knowledge base that you can access and there are other service providers who support Square POS who can assist you, but I find that the lack of help and support for setting it up for different industries is a let down. We had to research for hours just to find a solution to fix our need for a billing option for services for example. It would be great if Square POS broadened its support and solutions for various industries.

Incentivized

At the beginning of the project, we considered popular tools for the modeling and execution of business processes: jBPM, Activity, Tibco, etc. jBPM is the tool we liked because of its strong support of BPMN 2.0 and strong online community and support. We had different expectations for BizFlow, like professional and business supports. In the end, although haven't decided yet, most likely we will move forward with jBPM instead of BizFlow. Unless things change, the tool will fade out from the market silently.

Incentivized

Square POS is just the easiest to use and therefore the easiest to onboard new users to. I'd also like to point out, that if you're missing or lost one of the readers it's so easy to buy one at an Apple store or even other merchants like T-mobile or Verizon. WePay had less fees but was harder to onboard new users to. Eventbrite had really high fees.

Incentivized

• We ended up deciding to not use BizFlow for future projects. The main reason wasn't due to ROI or cost, but was due to our uncertainty of the management and future direction of the tool by the company.
• Besides the business issue, as far as reasonably priced software goes, it is a good tool.
• Adopting BizFlow into a healthcare industry may come with additional expense due to its lack of references in the industry, which should be additionally considered.

Incentivized

• The transaction fees and charge rates are much higher than other options available. We only used this system for a short time while we were switching to a MUCH cheaper option (Authorize.net).
• I have also used this system with a charity that I volunteer with who only uses it during a couple of fundraisers a year when they have a small gift shop set up to sell donated goods to raise money. For such low volume, the fees aren't as big of a deal and the convenience of being able to take cards no matter where the event is located makes it worth it.
• This is a system your average consumer will recognize and trust, so there's that.

Incentivized