BizConnect vs. Freshsales

1. If you have a lot of business cards from over the years and simply want to digitize everything, this would be perfect. 2. If your company attends tradeshows and events and you need to digitize the cards you collect, BizConnect would be great for this. 3. If you meet a lot of people and collect their business cards, you could simply use this app to take a picture of their card and then hand it back to them. People would be impressed with your digital skills! :)

Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.

Incentivized

• It gets the contact of our need within no time.
• it organizes contacts alphabetically.
• Its scanning is quite swift and authentic.
• We can share a contact from anywhere.

Incentivized

• Leads: organization, capture, integration
• Sales: organization, intelligent data about metrics, forecast
• APIs are very simple and stable to use, Zapier and 3ªpart integrations provided
• User experience, almost no training is needed to use the solution, more over, a great app for iOS and Android

Incentivized

• Customer support is wretched [in my experience].
• [I believe] the interface of this software is a bit confusing.
• [I feel] the price is disappointing.

• Persistent and pervasive down time
• Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
• Slow and unhelpful customer service
• Account management doesn't understand our business or what we're trying to accomplish
• Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
• Lead and contact records have gone missing and FreshSales is unable to recover data

I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve

Incentivized

They have always been incredibly responsive to my questions. They have a great chat feature within their application for asking questions. Their replies show up directly within the app. Super easy functionality to use. On my own accord, I even reached out to the CEO of the company and have had a great dialogue with him on LinkedIn.

When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...

It took them a long time to solve our simple problem but the problem was that they were not ready to understand their client and had little knowledge of their own product which was quite a disappointing thing. I was simply not satisfied with the scanning of the CamCard and the way it manages contacts.

Incentivized

We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, opportunities and funnels easily and quickly report on these to senior staff who rely on this information for their board meetings.

Incentivized

• Our business contacts are in one single place.
• We can get our required contact with a mere single click.
• We are in contact with our loyal clients and are not afraid of losing any of them.

Incentivized

• Freshsales has definitely had a positive impact on our sales. It's difficult to nail down the ROI it has generated, but it's well worth the cost.
• The savings is mostly in time spent on lead and client follow up, so we can handle more leads and projects with a smaller team.

Incentivized