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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bitrix24

    Score7.2 out of 10
    N/ABitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

    $61

    per month up to 5 users

    Shape Software

    Score7 out of 10
    N/AShape Software aims to help users manage their business in one easy to use software. Shape's cloud-based CRM, Sales Management, and Marketing Automation tools offer multiple features designed to manage and automate online marketing and promotions via email and SMS, capture and service leads from online sources, organize sales pipelines, nurture prospects and customers, create and send professional online documents, accept online payments, run custom reporting, and automate everyday admin…

    $79

    per user

    Pricing
    Bitrix24Shape Software
    Editions & Modules
    Basic
    $61
    per month up to 5 users
    Standard
    $124
    per month up to 50 users
    Professional
    $249
    per month up to 100 users
    Enterprise 250
    $399.00
    per month 250 Users
    Enterprise
    $499
    per month up to 250 Users
    Enterprise 500
    $639.00
    per month 500 Users
    Enterprise 1000
    $799.00
    per month 1000 Users
    All inclusive cloud software, one price, no annual contracts
    $79.00
    per user
    Offerings
    Pricing Offerings
    Bitrix24Shape Software
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$79 per user
    Additional DetailsPrice per month when paying for 1 year.All inclusive cloud software, one price, no annual contracts.
    More Pricing Information
    Community Pulse
    Bitrix24Shape Software
    Considered Both Products
    Bitrix24
    No answer on this topic
    Shape Software
    No answer on this topic
    Key User Insights
    Would buy again
    78%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    78%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    78%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    75%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    78%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    Bitrix24Shape Software
    Project Management
    Comparison of Project Management features of Bitrix24 and Shape Software
    Feature
    Bitrix24
    8.8
    22 Ratings
    14% above category average
    Shape Software
    -
    Ratings
    Task Management8.022 Ratings00 Ratings
    Gantt Charts8.017 Ratings00 Ratings
    Scheduling10.019 Ratings00 Ratings
    Workflow Automation9.019 Ratings00 Ratings
    Mobile Access9.921 Ratings00 Ratings
    Search8.019 Ratings00 Ratings
    Visual planning tools9.020 Ratings00 Ratings
    Communication
    Comparison of Communication features of Bitrix24 and Shape Software
    Feature
    Bitrix24
    8.6
    22 Ratings
    8% above category average
    Shape Software
    -
    Ratings
    Chat9.021 Ratings00 Ratings
    Notifications10.022 Ratings00 Ratings
    Discussions8.021 Ratings00 Ratings
    Surveys8.815 Ratings00 Ratings
    Internal knowledgebase8.019 Ratings00 Ratings
    Integrates with GoToMeeting8.38 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts9.012 Ratings00 Ratings
    Integrates with Outlook8.011 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Bitrix24 and Shape Software
    Feature
    Bitrix24
    8.1
    23 Ratings
    4% above category average
    Shape Software
    -
    Ratings
    Versioning8.019 Ratings00 Ratings
    Video files6.516 Ratings00 Ratings
    Audio files6.615 Ratings00 Ratings
    Document collaboration8.023 Ratings00 Ratings
    Access control10.021 Ratings00 Ratings
    Advanced security features9.019 Ratings00 Ratings
    Integrates with Google Drive7.016 Ratings00 Ratings
    Device sync9.919 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Bitrix24 and Shape Software
    Feature
    Bitrix24
    -
    Ratings
    Shape Software
    7.0
    1 Ratings
    10% below category average
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
    Customization
    Comparison of Customization features of Bitrix24 and Shape Software
    Feature
    Bitrix24
    -
    Ratings
    Shape Software
    5.0
    1 Ratings
    40% below category average
    API for custom integration00 Ratings5.01 Ratings
    Security
    Comparison of Security features of Bitrix24 and Shape Software
    Feature
    Bitrix24
    -
    Ratings
    Shape Software
    8.0
    1 Ratings
    4% below category average
    Single sign-on capability00 Ratings8.01 Ratings
    Role-based user permissions00 Ratings8.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Bitrix24 and Shape Software
    Feature
    Bitrix24
    -
    Ratings
    Shape Software
    7.0
    1 Ratings
    8% below category average
    Reporting00 Ratings7.01 Ratings
    Best Alternatives
    Bitrix24Shape Software
    Small Businesses
    Flock
    Score9.1 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Bitrix24Shape Software
    Likelihood to Recommend
    9.0
    (23 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (10 ratings)
    10.0
    (1 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (9 ratings)
    5.0
    (1 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Bitrix24Shape Software
    Likelihood to Recommend
    Bitrix24
    Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
    Read full review
    Shape Software
    Shape Software is well suited when using "mainstream" ad platforms that have robust integrations. It also works well when budgets are set less frequently and are allowed to run unchanged for a set period of time. Shape Software gets less accurate when frequent budget changes need to be made and when using ad platforms with little to no support built into Shape Software.
    Read full review
    Pros
    Bitrix24
    • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
    • The ability to write letters directly from the system with the help of a binding for working mail.
    • The presence of an application for Android. This helps to get access anywhere.
    Incentivized
    Read full review
    Shape Software
    • Platform integrations
    • Pacing accuracy
    • Automated notifications
    Read full review
    Cons
    Bitrix24
    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Incentivized
    Read full review
    Shape Software
    • Automated budget pacing could be more sophisticated - it tends to conflict with platform best-practices in my opinion.
    • Integration with LinkedIn leads would give more accurate picture of conversion volume I believe.
    • More customizable alerts
    Read full review
    Likelihood to Renew
    Bitrix24
    It has become the central nervous system of the business and has constantly proven to be of value. We are not just renewing but might even upgrade to advanced Bitrix24 plans and will be adding more user licenses in the next 3 months. Bitrix24 has a sharper learning curve initially. However once it is surpassed, it opens doors to a range of creative deployment strategies
    Incentivized
    Read full review
    Shape Software
    No answers on this topic
    Usability
    Bitrix24
    It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
    Incentivized
    Read full review
    Shape Software
    Shape Software is very easy to set up and use. The core functions and features require little explanation. The options and settings are easy to find and the capabilities of the platform are apparent to the user after just a few minutes of use.
    Read full review
    Reliability and Availability
    Bitrix24
    I can't recall any instance of unplanned outages over the past 1 year of use. Likewise for application errors. However note that, advanced users will have a learning curve
    Incentivized
    Read full review
    Shape Software
    No answers on this topic
    Performance
    Bitrix24
    Technical performance is 10/10 so far. Cannot comment about integrations since we currently haven't tested those
    Incentivized
    Read full review
    Shape Software
    No answers on this topic
    Support Rating
    Bitrix24
    The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
    Read full review
    Shape Software
    I never had the need or opportunity to work with support.
    Read full review
    Online Training
    Bitrix24
    Overall the training was very comprehensive. The trainer did provider necessary additional reading materials as well. However the general approach at Bitrix24 is to divert users to self-help documentation and videos. It is recommended that atleast 1-2 personnel in the organization be "Bitrix24 experts" so that lower phases of training requirements are covered internally itself. Also the best part about Bitrix24 is that not all users need to go very deep while using it. We have multiple counsellors who started using it on day 2 without any major hiccups
    Incentivized
    Read full review
    Shape Software
    No answers on this topic
    Alternatives Considered
    Bitrix24
    In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
    Read full review
    Shape Software
    Shape Software is very user-friendly and easy to set up. The controls and settings are very straightforward and the core functions (onboarding new accounts, creating new budgets, managing budgets, etc) are easily understood. The customizable alerts and budget intervals provide modularity for different situations and provide significant peace-of-mind. The automations are less impressive in that they generally conflict with ad platform automation in my opinion. Automated bidding and budgeting is hindered by third-party automations like Shape Software and the performance Shape Software features provide doesn't justify forgoing that technology in the ad platforms in my opinion.
    Read full review
    Scalability
    Bitrix24
    The scalability and reliability is almost 9.5/10 to be honest. We istarted with Bitrix24 for just 2 functions and now have expanded its usage to 2 more. In terms of users, every full-time employee (FTE) now uses Bitrix24 without fail. We are also working on giving limited/partial access to external service providers
    Incentivized
    Read full review
    Shape Software
    No answers on this topic
    Return on Investment
    Bitrix24
    • It definitely has a positive impact as it helps with collaboration and improves data health.
    • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
    • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
    Incentivized
    Read full review
    Shape Software
    • Reliable protection against overspend
    • Precise budget control
    • Cross-platform visibility
    Read full review
    ScreenShots

    Bitrix24 Screenshots

    Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Product screenshot

    Shape Software Screenshots

    Product screenshot