TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bird

    Score8.5 out of 10
    N/ABird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.

    $45

    per month 3000 monthly contacts

    Textmagic

    Score8 out of 10
    N/ATextmagic is an SMS communication platform for businesses. It facilitates direct engagement with customers through messaging, offering tools for marketing campaigns, customer support, and notifications. Its suite of features includes personalized messages, automation capabilities, and detailed analytics, providing a solution for businesses looking to harness the immediacy and reach of SMS.

    $20

    per month

    Pricing
    BirdTextmagic
    Editions & Modules
    API Pricing - WhatsApp
    $0.01
    per message
    API Pricing - Voice
    $0.01
    per minute
    API Pricing - SMS
    $0.01
    per message
    API Pricing - Numbers
    $1
    per month
    Pro
    $50
    per month
    Pro Plus
    $150
    per month
    Start Up
    Free
    Custom Plan
    Contact sales team
    Pay as You Go Plan
    $0.05
    per outbound text
    Pay as You Go Plan
    $0.05
    per outbound text
    Offerings
    Pricing Offerings
    BirdTextmagic
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    BirdTextmagic
    Small Businesses
    Telegram
    Score9.2 out of 10
    Telegram
    Score9.2 out of 10
    Medium-sized Companies
    Telegram
    Score9.2 out of 10
    Telegram
    Score9.2 out of 10
    Enterprises
    Telegram
    Score9.2 out of 10
    Telegram
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BirdTextmagic
    Likelihood to Recommend
    5.3
    (3 ratings)
    9.0
    (9 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    BirdTextmagic
    Likelihood to Recommend
    Bird (formerly MessageBird)
    MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
    Incentivized
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    Textmagic
    TextMagic is a wonderful solution for small businesses or non-profits just adding an SMS text service to their marketing outreach program. Very easy to set up and use. Customers seem to like SMS as a method of communication. Easily lets you keep in touch with them at a very nominal cost. Immediate feedback if they respond to your text on the dashboard through chat.
    Incentivized
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    Pros
    Bird (formerly MessageBird)
    • Call reminders and follow up incl reviews
    • Easy for the client to access the call without needing to download software
    • Customizable branding
    Incentivized
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    Textmagic
    • Employees can connect via text messages using two-way chat messages.
    • Emails can be converted to text messages and sent as SMS.
    Incentivized
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    Cons
    Bird (formerly MessageBird)
    • SMS authentication is pricey (like other players)
    • Lack dedicated SMS phone numbers for Brazil
    Incentivized
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    Textmagic
    • Connection between other services ERP, CRM and slack.
    • Textmagic is a tool for kids who want to SMS chat.
    • The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.
    Read full review
    Likelihood to Renew
    Bird (formerly MessageBird)
    No answers on this topic
    Textmagic
    I am very happy with how TextMagic is working. I don't see a reason to spend time searching for another solution when this works great at a good price. Customers have shown a good response to the text messages we have send. Very small percentage unsubscribed (but that was automated/easy).
    Incentivized
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    Usability
    Bird (formerly MessageBird)
    No answers on this topic
    Textmagic
    It has been very easy to use TextMagic to set up. The calculator showing character count which relates to cost is easy to see and adjust. The scheduling portion is also easy to set up and edit if needed. You can see history to copy wording if you need to. I have suggested to other friends that do not have a text service.
    Incentivized
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    Alternatives Considered
    Bird (formerly MessageBird)
    Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
    Incentivized
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    Textmagic
    TextMagic just worked. Where Trello seemed like we needed to jump through a bunch of hoops to get it working, TextMagic was simple to set up. Everything seemed streamlined and easy to manage.
    Incentivized
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    Return on Investment
    Bird (formerly MessageBird)
    • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
    • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
    • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
    Incentivized
    Read full review
    Textmagic
    • It's just a small part of our communications with employees but they appreciate it very much!
    • It is a very cost effective communications tool.
    • There is no negative impact. I just need to remember to update the contact lists with any employee changes.
    Incentivized
    Read full review
    ScreenShots