BIME Analytics (discontinued) vs. Looker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIME Analytics (discontinued)
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer data. The product has been discontinued.
$490
Per Month (Billed Annually)
Looker
Score 8.5 out of 10
N/A
Looker is a BI application with an analytics-oriented application server that sits on top of relational data stores. It includes an end-user interface for exploring data, a reusable development paradigm for data discovery, and an API for supporting data in other systems.N/A
Pricing
BIME Analytics (discontinued)Looker
Editions & Modules
Base Plan
$490
Per Month (Billed Annually)
Big Data
$690
Per Month (Billed Annually)
No answers on this topic
Offerings
Pricing Offerings
BIME Analytics (discontinued)Looker
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsMust contact sales team for pricing.
More Pricing Information
Community Pulse
BIME Analytics (discontinued)Looker
Features
BIME Analytics (discontinued)Looker
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
20% above category average
Looker
8.4
Ratings
3% above category average
Customizable dashboards10.00 Ratings8.90 Ratings
Report Formatting Templates10.00 Ratings8.30 Ratings
Pixel Perfect reports00 Ratings7.90 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BIME Analytics (discontinued)
9.3
Ratings
14% above category average
Looker
8.4
Ratings
4% above category average
Drill-down analysis8.00 Ratings8.10 Ratings
Formatting capabilities10.00 Ratings7.80 Ratings
Report sharing and collaboration10.00 Ratings9.10 Ratings
Integration with R or other statistical packages00 Ratings8.70 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
19% above category average
Looker
8.7
Ratings
5% above category average
Publish to Web10.00 Ratings8.30 Ratings
Publish to PDF10.00 Ratings9.00 Ratings
Report Delivery Scheduling10.00 Ratings9.10 Ratings
Report Versioning00 Ratings8.60 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
23% above category average
Looker
6.9
Ratings
14% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)10.00 Ratings8.00 Ratings
Location Analytics / Geographic Visualization10.00 Ratings8.00 Ratings
Predictive Analytics00 Ratings4.60 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
16% above category average
Looker
8.2
Ratings
3% below category average
Multi-User Support (named login)10.00 Ratings8.70 Ratings
Role-Based Security Model10.00 Ratings8.10 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.10 Ratings
Report-Level Access Control00 Ratings8.10 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
24% above category average
Looker
6.2
Ratings
23% below category average
Responsive Design for Web Access10.00 Ratings7.40 Ratings
Dashboard / Report / Visualization Interactivity on Mobile10.00 Ratings7.30 Ratings
Mobile Application00 Ratings5.00 Ratings
Best Alternatives
BIME Analytics (discontinued)Looker
Small Businesses
BrightGauge
BrightGauge
Score 9.0 out of 10
BrightGauge
BrightGauge
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 10.0 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
Kyvos Semantic Intelligence Layer
Kyvos Semantic Intelligence Layer
Score 9.9 out of 10
Kyvos Semantic Intelligence Layer
Kyvos Semantic Intelligence Layer
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIME Analytics (discontinued)Looker
Likelihood to Recommend
7.0
(0 ratings)
8.7
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(0 ratings)
Usability
-
(0 ratings)
8.8
(0 ratings)
Availability
-
(0 ratings)
10.0
(0 ratings)
Performance
-
(0 ratings)
6.0
(0 ratings)
Support Rating
-
(0 ratings)
8.8
(0 ratings)
Implementation Rating
-
(0 ratings)
10.0
(0 ratings)
Configurability
-
(0 ratings)
10.0
(0 ratings)
Ease of integration
-
(0 ratings)
10.0
(0 ratings)
Product Scalability
-
(0 ratings)
10.0
(0 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(0 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
BIME Analytics (discontinued)Looker
Likelihood to Recommend
Well suited if you need to create multiple reports and send them out easily to multiple clients. It is not well suited if you need a lot of data sources. It slows the product way down and makes reports take forever to load.
Read full review
When you need to create a centralised dashboard for multiple stakeholders that blends cross-channel reporting. As an SEO agency reporting for clients - Looker is a great solution. It's less appropriate depending on the intended users. For instance, in my experience Looker reports have been under-utilised because they're not accessed regularly, provide too much noise or often simple PDF reports are preferred
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Pros
  • Easy to create reports
  • Easy to edit
  • Easy to customize
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  • It is very easy to start a new dashboard and configure what you want to display by just selecting/dragging from the list of available columns.
  • It is intuitive, mainly if you use other Google services like Google Sheets.
  • The look and feel is modern and nice.
  • It it very useful to have an immediate visual overview of the data in a spreadsheet.
Read full review
Cons
  • It was SLOW!
  • Some of the graphs can be confusing
  • Not really set up for a single vertical company.
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  • I wish I could get more granular in the Google ad data, such as down to the campaign type, instead of having to see only all campaigns.
  • The setup can be time-consuming if you're not using the product regularly.
  • Editing the dashboard requires a few logins; I wish it was more seamless.
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Likelihood to Renew
No answers on this topic
We are very haooy with Looker, it provides us with all the funciomalities we need for both the day to day oerformance tracking and longer periods reporting. It is easy to use for account managers, configurable and customizable for soecialists and what is most imoortant, our clinets generally really love it
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Usability
No answers on this topic
Looker is relatively easy to use, even as it is set up. The customers for the front-end only have issues with the initial setup for looker ml creations. Other "looks" are relatively easy to set up, depending on the ETL and the data which is coming into Looker on a regular basis.
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Reliability and Availability
No answers on this topic
No objections
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Performance
No answers on this topic
Somehow resources heavy, both on server and client. I recommned at least 50Mbs data rate and high performance desktop comouter to be abke to run comolex tasks and configure larger amount of data. On the other hand, the client does not need to worry when viewing, the performance is usually ok
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Support Rating
No answers on this topic
Never had to work with support for issues. Any questions we had, they would respond promptly and clearly. The one-time setup was easy, by reading documentation. If the feature is not supported, they will add a feature request. In this case, LDAP support was requested over OKTA. They are looking into it.
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Implementation Rating
No answers on this topic
Very satisfied, easy to implement
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Alternatives Considered
BIME was more accurate with sending out reports than RavenTools, and had a lot more customizable options. GDS has suited us well though, because it integrates with a lot of different platforms and allows us to deliver our reporting for no additional cost.
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In my opinion, Looker is no Power BI. It is good, but I think Power BI is amazing. That said, in my experience, Power BI is nowhere near as easy to setup and report on Google services as Looker is. We plan to continue using Power BI for c-suite and corporate reporting, especially for internal databases, but will gladly use Looker for our marketing information for AdWords, Analytics, Search Console, and YouTube.
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Return on Investment
No answers on this topic
  • Other than some people not liking the numbers, I don't see any negative impacts; we haven't experienced that.
  • The reports help us unravel the story of our users and how they are sifting through our pages.
  • Our clients enjoy seeing the numbers to understand better what stands out on their sites.
  • The reports have helped us see what campaigns are working and where we need to tweak things.
  • The reports have enabled us to have better conversations with stakeholders about how their web pages should be modified, edited, etc., to reflect the data.
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ScreenShots

BIME Analytics (discontinued) Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Looker Screenshots

Screenshot of a Looker dashboard with a geo chart.