BIME Analytics (discontinued) vs. Logi Symphony

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIME Analytics (discontinued)
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer data. The product has been discontinued.
$490
Per Month (Billed Annually)
Logi Symphony
Score 8.9 out of 10
N/A
Logi Symphony is a business intelligence and data visualization software that includes customizable dashboards, reporting, and visual data analytics. It can be integrated into users’ existing business applications and its visualization and reporting tools can be customized.N/A
Pricing
BIME Analytics (discontinued)Logi Symphony
Editions & Modules
Base Plan
$490
Per Month (Billed Annually)
Big Data
$690
Per Month (Billed Annually)
No answers on this topic
Offerings
Pricing Offerings
BIME Analytics (discontinued)Logi Symphony
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BIME Analytics (discontinued)Logi Symphony
Features
BIME Analytics (discontinued)Logi Symphony
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
20% above category average
Logi Symphony
8.4
Ratings
3% above category average
Customizable dashboards10.00 Ratings8.60 Ratings
Report Formatting Templates10.00 Ratings8.10 Ratings
Pixel Perfect reports00 Ratings8.40 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BIME Analytics (discontinued)
9.3
Ratings
14% above category average
Logi Symphony
8.1
Ratings
1% above category average
Drill-down analysis8.00 Ratings7.90 Ratings
Formatting capabilities10.00 Ratings8.20 Ratings
Report sharing and collaboration10.00 Ratings8.60 Ratings
Integration with R or other statistical packages00 Ratings7.60 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
19% above category average
Logi Symphony
7.9
Ratings
5% below category average
Publish to Web10.00 Ratings8.40 Ratings
Publish to PDF10.00 Ratings7.80 Ratings
Report Delivery Scheduling10.00 Ratings8.30 Ratings
Report Versioning00 Ratings7.80 Ratings
Delivery to Remote Servers00 Ratings7.20 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
23% above category average
Logi Symphony
7.8
Ratings
2% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)10.00 Ratings8.10 Ratings
Location Analytics / Geographic Visualization10.00 Ratings7.90 Ratings
Predictive Analytics00 Ratings7.40 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
16% above category average
Logi Symphony
8.2
Ratings
3% below category average
Multi-User Support (named login)10.00 Ratings8.60 Ratings
Role-Based Security Model10.00 Ratings8.00 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.20 Ratings
Single Sign-On (SSO)00 Ratings8.20 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
25% above category average
Logi Symphony
8.2
Ratings
5% above category average
Responsive Design for Web Access10.00 Ratings8.30 Ratings
Dashboard / Report / Visualization Interactivity on Mobile10.00 Ratings8.10 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
BIME Analytics (discontinued)
-
Ratings
Logi Symphony
7.8
Ratings
0% above category average
REST API00 Ratings8.20 Ratings
Javascript API00 Ratings8.60 Ratings
iFrames00 Ratings7.00 Ratings
Themeable User Interface (UI)00 Ratings7.70 Ratings
Customizable Platform (Open Source)00 Ratings7.50 Ratings
Best Alternatives
BIME Analytics (discontinued)Logi Symphony
Small Businesses
BrightGauge
BrightGauge
Score 9.0 out of 10
BrightGauge
BrightGauge
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 10.0 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
Kyvos Semantic Intelligence Layer
Kyvos Semantic Intelligence Layer
Score 9.9 out of 10
Kyvos Semantic Intelligence Layer
Kyvos Semantic Intelligence Layer
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIME Analytics (discontinued)Logi Symphony
Likelihood to Recommend
7.0
(0 ratings)
8.3
(0 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(0 ratings)
Usability
-
(0 ratings)
8.0
(0 ratings)
Support Rating
-
(0 ratings)
8.8
(0 ratings)
Implementation Rating
-
(0 ratings)
7.3
(0 ratings)
User Testimonials
BIME Analytics (discontinued)Logi Symphony
Likelihood to Recommend
Well suited if you need to create multiple reports and send them out easily to multiple clients. It is not well suited if you need a lot of data sources. It slows the product way down and makes reports take forever to load.
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Considering it's price point in the market, Dundas BI offers a lot of functionality. They are constantly adding features and bug fixes which is great, but also means there are always updates to take if you want everything to work as expected. The standard user interface is pretty easy to understand, but it takes a while for developers and power users to become independent of documentation.
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Pros
  • Easy to create reports
  • Easy to edit
  • Easy to customize
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  • Project organization from Development to Production, you get a production and development license but I think the best way to do it is with DEV and Prod project in the Production box. Use the development box for testing updates and really crazy things. With the Dev and Prod projects on the same box, you just publish from Dev to Prod and you are done. Users only have access to the Prod projects so no one can mess up what you are working on.
  • Security - If you have a hierarchy (subsidiaries, divisions, department, teams) and you want each group to see only their data, then Security hierarchies are for you!
  • Dependent filters! What's this you ask? Here is an example of how it can be used, in your company you have departments and who works for what department is in your database. You make a dashboard that has a department filter (only show these departments), a managers filter, and employee filter. Not every manager or employee is in multiple departments usually only one. With dependent filters you can say that the manager and employee filter are dependent on what is selected in the departments filter so when you go to filter them they only show the managers or employees that are part of that department, and you can even it do so employees are not only dependent on department but on manager as well. Then it gets even better as it can be done in reverse as well so when you select a manager then go to the department it only shows the departments he works for (there are better situations where this is more useful).
  • It is scriptable! From calculate columns, null replacements, button actions, load actions, hover over events there a way to do what you want.
  • They are constantly improving and listens to your suggestions.
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Cons
  • It was SLOW!
  • Some of the graphs can be confusing
  • Not really set up for a single vertical company.
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  • Not too many cons for how we use the application. It really is easy and powerful. Very powerful.
  • Licensing is one thing that could be looked into. It is simple, but a little confusing. For example, if I get a license today, but a new release comes out tomorrow, it seems that the license doesn't work with the new release. Maybe that is by design, but it would be nice to clearly understand.
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Usability
No answers on this topic
We are still in the implementation phase, but so far we are finding it to be easy to use and learn. The eLearning courses that they have made available for free, as well as User Forums and other training videos have made even difficult concepts easier to understand.
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Support Rating
No answers on this topic
We have bi-weekly calls with our Success Manager, as well as access to support as needed. Any question that I have had, multiple people have been willing and able to jump on a call to talk me through it, or send an email with the solution
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Implementation Rating
No answers on this topic
Providing that you have the client's needs well known, creating BI content using Dundas BI is a walk in the park!
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Alternatives Considered
BIME was more accurate with sending out reports than RavenTools, and had a lot more customizable options. GDS has suited us well though, because it integrates with a lot of different platforms and allows us to deliver our reporting for no additional cost.
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We have tested Tableau prior to Dundas BI and though Tableau is a great package in itself, Dundas BI is much more cost-effective for our needs and requirements and hence zeroed in on Dundas BI. We have also tried microstrategy but it has a very dated UI and doesn't suit our needs in today's more modern world
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Return on Investment
No answers on this topic
  • Coming from an SQL based standard delivery model, Dundas BI has provided a fantastic rate of ROI.
  • The preparation and delivery time has reduced from weeks to just a few hours.
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ScreenShots

BIME Analytics (discontinued) Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Logi Symphony Screenshots

Screenshot of Dundas BI Dashboard Sample - EducationScreenshot of Dundas BI Dashboard Sample - Sales Team PerformanceScreenshot of Dundas BI Dahsboard Sample - Sales PerformanceScreenshot of Dundas BI Dashboard Sample - InsuranceScreenshot of Dundas BI Dashboard Sample - EmbeddedScreenshot of Dundas BI Dashboard Sample - Sales and Marketing