BIME Analytics (discontinued) vs. Infor Birst

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIME Analytics (discontinued)
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer data. The product has been discontinued.
$490
Per Month (Billed Annually)
Infor Birst
Score 5.3 out of 10
N/A
Infor Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools, and an open client interface.N/A
Pricing
BIME Analytics (discontinued)Infor Birst
Editions & Modules
Base Plan
$490
Per Month (Billed Annually)
Big Data
$690
Per Month (Billed Annually)
No answers on this topic
Offerings
Pricing Offerings
BIME Analytics (discontinued)Infor Birst
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BIME Analytics (discontinued)Infor Birst
Features
BIME Analytics (discontinued)Infor Birst
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
20% above category average
Infor Birst
7.4
Ratings
10% below category average
Customizable dashboards10.00 Ratings8.00 Ratings
Report Formatting Templates10.00 Ratings7.10 Ratings
Pixel Perfect reports00 Ratings7.00 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BIME Analytics (discontinued)
9.3
Ratings
14% above category average
Infor Birst
7.0
Ratings
14% below category average
Drill-down analysis8.00 Ratings8.00 Ratings
Formatting capabilities10.00 Ratings7.00 Ratings
Report sharing and collaboration10.00 Ratings7.00 Ratings
Integration with R or other statistical packages00 Ratings6.10 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
19% above category average
Infor Birst
8.0
Ratings
4% below category average
Publish to Web10.00 Ratings8.00 Ratings
Publish to PDF10.00 Ratings8.00 Ratings
Report Delivery Scheduling10.00 Ratings9.00 Ratings
Report Versioning00 Ratings7.20 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
23% above category average
Infor Birst
6.9
Ratings
14% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)10.00 Ratings8.00 Ratings
Location Analytics / Geographic Visualization10.00 Ratings7.00 Ratings
Predictive Analytics00 Ratings5.80 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
16% above category average
Infor Birst
8.3
Ratings
2% below category average
Multi-User Support (named login)10.00 Ratings9.00 Ratings
Role-Based Security Model10.00 Ratings8.00 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BIME Analytics (discontinued)
10.0
Ratings
24% above category average
Infor Birst
5.0
Ratings
44% below category average
Responsive Design for Web Access10.00 Ratings7.00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile10.00 Ratings3.00 Ratings
Mobile Application00 Ratings3.00 Ratings
Best Alternatives
BIME Analytics (discontinued)Infor Birst
Small Businesses
BrightGauge
BrightGauge
Score 9.0 out of 10
BrightGauge
BrightGauge
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 10.0 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
Kyvos Semantic Intelligence Layer
Kyvos Semantic Intelligence Layer
Score 9.9 out of 10
Kyvos Semantic Intelligence Layer
Kyvos Semantic Intelligence Layer
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIME Analytics (discontinued)Infor Birst
Likelihood to Recommend
7.0
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Availability
-
(0 ratings)
4.1
(0 ratings)
Performance
-
(0 ratings)
7.5
(0 ratings)
Support Rating
-
(0 ratings)
6.0
(0 ratings)
In-Person Training
-
(0 ratings)
9.1
(0 ratings)
Online Training
-
(0 ratings)
8.0
(0 ratings)
Implementation Rating
-
(0 ratings)
5.3
(0 ratings)
Configurability
-
(0 ratings)
7.0
(0 ratings)
Ease of integration
-
(0 ratings)
5.0
(0 ratings)
Product Scalability
-
(0 ratings)
6.0
(0 ratings)
Vendor post-sale
-
(0 ratings)
5.0
(0 ratings)
Vendor pre-sale
-
(0 ratings)
7.0
(0 ratings)
User Testimonials
BIME Analytics (discontinued)Infor Birst
Likelihood to Recommend
Well suited if you need to create multiple reports and send them out easily to multiple clients. It is not well suited if you need a lot of data sources. It slows the product way down and makes reports take forever to load.
Read full review
Birst is well suited for an organization looking for a cloud-hosted analytics solution that is contained within one package. It is able to connect to a very wide variety of different data sources, and has options for either light or involved ETL procedures, depending on the users experience with preparing data. As with any BI project, it would not be suitable for an organization where there is no dedicated team to maintain and manage the project.
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Pros
  • Easy to create reports
  • Easy to edit
  • Easy to customize
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  • Birst is an platform that provides connectors to some of the applications we use, but also allows us to bring in data from disparate systems to perform ETL and integrate all of the data for analyses. It makes no assumptions about your data, which is good for us, as we have a lot of customizations to many of our systems.
  • Birst is making inroads towards a more modern UI.
Read full review
Cons
  • It was SLOW!
  • Some of the graphs can be confusing
  • Not really set up for a single vertical company.
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  • Birst prices are fairly expensive. License plus cost of users can add up pretty quickly
  • Depending on the size of data, rendering of reports can take a little bit. Need faster processing of data
  • Takes a little time to understand how to build reports, not the most intuitive UI
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Likelihood to Renew
No answers on this topic
We have been able to overcome any of the drawbacks we've found with Birst easily and it has fulfilled almost all of our analytic needs to date. Having seen their roadmap it would be highly unlikely we would move away from this platform any time soon. You simply can't beat the functionality that Birst provides for the price and the things I see coming out of the company solidify that our decision to choose Birst was the best possible choice. We have never regretted the decision.
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Usability
No answers on this topic
Birst is a reliable BI platform that has developed through uploads via the cloud, easy tabular views, quick manual uploads and links to SQL databases. It however does not compete with other BI tools with the data manipulation and connections when your data is uploaded in the platform and the visualisation and customisations available. The automation aspect is very useful and is one of the top features, alongside the user hierarchy and permissions. Birst is an easy and useful tool for finicial reporting, however is not currently the best option on the market for providing easy to understand, edit and present visualisations.
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Reliability and Availability
No answers on this topic
We frequently experience -103 errors due to us using the Live Connect functionality, which does not seem to handle even minor interruptions in connectivity, and treats all future connection attempts or data requests as errors, even if the issue does not exist any longer
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Performance
No answers on this topic
In a reporting and analytics package there are two distinct performance times to look at. First is the performance of calculating the report data and metrics. I would rate a 9 for this. However, the interface rendering is slow, rating a 7. Dashboards can take 3-5 seconds to load. This is probably not a problem for normal users, as the dashboard render is performed once. My application integrated the dashboard into a commercial product though, with hundreds of customers - so my demands are higher with a large number of end users.
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Support Rating
No answers on this topic
  • Poor turnaround time
  • Low response rate when the problem at hand are large
  • Lack of infrastructural knowledge when it comes to scaling solutions
  • Lack of inter team work noticed
  • Most of the tickets are open for a long period of time
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In-Person Training
No answers on this topic
I went to their annual user conference (Birst Forward) and their standard training class (Birst Boot Camp) this year, and both were excellent. Very educational, and I got all of the personal attention I needed to get my questions about my specific answered. I've also reached out to the trainers after those events to ask more questions, and they've been great about getting back to me with answers
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Online Training
No answers on this topic
Although I found the online resources helpful, a lack of appropriate examples for certain tasks key to report creation and advanced modeling make the online training/documentation less than perfect. For an inexperienced BI professional, the online training would not enable a streamlined launch of the product.
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Implementation Rating
No answers on this topic
Have clean data! Birst flexibility allows - Start small, then introduce functionality and complexity along the way. If you try to present all the functionality [bells and whistles] and wow them, but bad data is uncovered, the end user blames the new application and turns away.
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Alternatives Considered
BIME was more accurate with sending out reports than RavenTools, and had a lot more customizable options. GDS has suited us well though, because it integrates with a lot of different platforms and allows us to deliver our reporting for no additional cost.
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Infor Birst OEM and embedded analytics have low-code no-code features which are easy to deploy and with easy instances creation with a dev-quality-production environment. Good capability on data mapping features from source to intermediate to target with impressive metadata management.
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Scalability
No answers on this topic
we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this
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Return on Investment
No answers on this topic
  • Being a manufacturing company we tend to lag behind technologically. But having all the data for different ERP systems in one place has been an eye opener for the executives. It has lessened the need to convert some legacy ERP systems.
  • Having such a simple reporting tool is a great asset to some of our sites that have traditionally had trouble gathering data from AS400 systems.
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ScreenShots

BIME Analytics (discontinued) Screenshots

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Infor Birst Screenshots

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