BigTime IQ is time and expense tracking software from Chicago-based BigTime Software.
$20
User per Month
ConnectWise Asio
Score 8.6 out of 10
N/A
The Asio Platform is ConnectWise's unified management platform launched in late 2021, providing scalability, automation, value-added reporting and insights, and a common user interface. Its open APIs offer extensibility and flexibility, and its business management features include PSA, quote and proposal automation, next-gen IT documentation, and real-time business intelligence.
I'd like to start by saying, I rarely give 10's on anything, almost always 9's, the main reason for my 10 rating is the support I've received from this team/company. BigTime Software has been well suited for our company b/c it's giving a window into the project budget and time frames to our Project Managers to proactively manage their projects and look for areas to improve and celebrate with support staff. I would say efficiency in time management. BigTime Software is not an accounting software and I love that about it. We were looking for a tool for staff to manage their projects and stay on budget and track time and generate invoices all in one place and we've found that with BigTime Software.
It is well suited if you are just getting started in the MSP world. It is easy to setup and easy for technicians to understand. Technicians can be trained to use the systems in a matter of just a day. Dashboards help us track our goals and KPIs. ServiceNow works better from a security incident perspective. The mobile client allows you to stay fully connected no matter where you are so when a security incident happens you are in the loop.
For some types of projects, we are unable to use BigTime's invoicing feature. It would be nice if we could further customize invoices to fit our needs. We still have to use Quickbooks to complete certain invoices.
Being able to create Purchase Orders in BigTime would be extremely useful to us. We currently use Quickbooks for this.
Overall most areas of the software are easy to use. I tend to spend a lot of time in analytics and reports. Those are not as user friendly, in my opinion, and could use some improvements. I think it just takes time to get familiar with where items are stored in the program and what changes affect what.
Useability is high. There are many filters that can be used to make sure we are staying on track with our SLAs and we can easily track time to solve for tickets. The dashboard also has an easy way to filter out the noise and see which tickets are priority right now and which ones should be a P1 issue
The support is amazing! They are always available through the chat interface in the program. Each support person has fully answered my questions the first time. I have had a positive experience with each inquiry. It is very important to me that I am able to get instant access to help so that I can make the most of the software and all of its capabilities.
I touched on this briefly, in another survey section, but my implementation manager, Kevin, was exceptional. The actual implementation process took 3 months, not 1 before I was comfortable rolling it out to staff. We also had to wait/schedule time and coordinate for our custom xml. invoice to be generated and in a place we felt comfortable sending it out to clients. In the end I was very satisfied, but during the first few months it was challenging.
I liked the client management, but it didn't do time tracking, billing or syncing with quickbooks. It was too robust for my needs. I tried it for the client management and thought I might use it along with bigtime, but it was too cumbersome and would involve too much double entry. And it didn't track time or bill which are necessary functions
Hubspot is much more user friendly but there are certain things that hubspot doesnt do such as submitting tickets and looking at history with contact/company.
The product is useful for faster billing and efficient timesheet logs. I do like the report features however there are many options and can be overwhelming for the user. It is most helpful to set up reports speaking to an agent to ensure the right fields are set, etc.
Before BigTime, we were using Excel to track everything, creating invoices, and run reports. Getting on BigTime has saved us tons of time and effort which equates to dollars saved on labor.
From a legal standpoint, BigTime has allowed us to be organized and prepared in the event we would need to present financial details to anyone.
