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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BIGContacts

    Score9.6 out of 10
    N/ABigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

    $9.99

    per month per user

    monday CRM

    Score8.5 out of 10
    N/Amonday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.

    $45

    per month 3 seats (minimum)

    Pricing
    BIGContactsmonday CRM
    Editions & Modules
    Business Plan
    $9.99
    per month per user
    Basic
    $15
    per month per seat
    Standard
    $20
    per month per seat
    Pro
    $33
    per month per seat
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    BIGContactsmonday CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—18% discount for annual pricing. Plans start with 3 seats.
    More Pricing Information
    Community Pulse
    BIGContactsmonday CRM
    Considered Both Products
    ProProfs
    No answer on this topic
    monday.com
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    10 Answers
    96%
    Would buy again
    77 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    99%
    Delivers good value for the price
    71 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    10 Answers
    100%
    Happy with the feature set
    80 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    97%
    Lived up to sales and marketing promises
    64 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    93%
    Implementation went as expected
    68 Answers
    Features
    BIGContactsmonday CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.6
    7 Ratings
    22% above category average
    monday CRM
    7.5
    62 Ratings
    3% below category average
    Customer data management / contact management9.87 Ratings7.658 Ratings
    Workflow management9.57 Ratings7.560 Ratings
    Territory management9.46 Ratings8.233 Ratings
    Opportunity management9.47 Ratings7.455 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.57 Ratings8.046 Ratings
    Contract management9.67 Ratings7.240 Ratings
    Quote & order management9.76 Ratings00 Ratings
    Interaction tracking9.75 Ratings6.443 Ratings
    Channel / partner relationship management9.75 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.7
    7 Ratings
    25% above category average
    monday CRM
    -
    Ratings
    Case management9.86 Ratings00 Ratings
    Call center management9.56 Ratings00 Ratings
    Help desk management9.86 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.5
    6 Ratings
    22% above category average
    monday CRM
    6.7
    46 Ratings
    12% below category average
    Lead management9.76 Ratings6.746 Ratings
    Email marketing9.36 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.9
    6 Ratings
    26% above category average
    monday CRM
    6.3
    57 Ratings
    19% below category average
    Task management10.06 Ratings6.156 Ratings
    Billing and invoicing management9.86 Ratings5.238 Ratings
    Reporting9.96 Ratings7.749 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.5
    4 Ratings
    23% above category average
    monday CRM
    6.7
    57 Ratings
    12% below category average
    Forecasting9.34 Ratings6.147 Ratings
    Pipeline visualization9.64 Ratings7.354 Ratings
    Customizable reports9.74 Ratings6.649 Ratings
    Customization
    Comparison of Customization features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.3
    4 Ratings
    22% above category average
    monday CRM
    6.9
    54 Ratings
    8% below category average
    Custom fields10.04 Ratings7.554 Ratings
    Custom objects9.44 Ratings6.246 Ratings
    Scripting environment9.04 Ratings6.931 Ratings
    API for custom integration8.74 Ratings6.932 Ratings
    Security
    Comparison of Security features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.8
    3 Ratings
    16% above category average
    monday CRM
    6.9
    50 Ratings
    19% below category average
    Single sign-on capability9.53 Ratings8.843 Ratings
    Role-based user permissions10.03 Ratings5.050 Ratings
    Social CRM
    Comparison of Social CRM features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.7
    3 Ratings
    28% above category average
    monday CRM
    -
    Ratings
    Social data10.03 Ratings00 Ratings
    Social engagement9.53 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.0
    3 Ratings
    20% above category average
    monday CRM
    6.5
    29 Ratings
    12% below category average
    Marketing automation8.53 Ratings6.529 Ratings
    Compensation management9.53 Ratings00 Ratings
    Platform
    Comparison of Platform features of BIGContacts and monday CRM
    Feature
    BIGContacts
    9.5
    3 Ratings
    26% above category average
    monday CRM
    7.3
    52 Ratings
    0% below category average
    Mobile access9.53 Ratings7.352 Ratings
    Best Alternatives
    BIGContactsmonday CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BIGContactsmonday CRM
    Likelihood to Recommend
    9.6
    (10 ratings)
    8.6
    (70 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.4
    (4 ratings)
    Usability
    9.4
    (9 ratings)
    8.8
    (67 ratings)
    Support Rating
    9.4
    (9 ratings)
    7.1
    (56 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    BIGContactsmonday CRM
    Likelihood to Recommend
    ProProfs
    BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
    Read full review
    monday.com
    Our Integrated/brand marketing and Lifecycle marketing teams find monday CRM to be particularly useful for project management. Integrated marketing uses monday to build out our yearly promotional calendar, which keeps the entire company informed on all the launch and sale details for the year, across both retail and digital channels. The Lifecycle marketing team uses monday CRM to track individual campaign projects, mainly consisting of email asset creation. There are times when monday is not the preferred CRM platform, such as data and analytics tracking, project performance tracking, or scenarios when immediate feedback is required.
    Incentivized
    Read full review
    Pros
    ProProfs
    • easy to track the performance of email campaigns with the help of detailed reports and analytics
    • BigContacts also allows us to define custom triggers for delivering emails
    Read full review
    monday.com
    • It is very easy to use and logical. Teams and departments can collaborate together to work as one team.
    • It is very useful in automating the processes of relevant departments.
    • The field names, types, and data you enter can be customized as per your organization's requirements.
    Incentivized
    Read full review
    Cons
    ProProfs
    • There have been some issues with the speed of the software after the upgrade.
    • Looking up contacts could be made easier.
    Read full review
    monday.com
    • It takes a while to get used to the UX if you are used to Hubspot or another CRM
    • We are still testing mass email functionality, it's a little less intuitive vs Hubspot
    • The quote/invoice forms are not pre-built into the CRM the way they are in Hubspot, so you have to manually set those up. Some might see that as a positive thing because it's more flexible with your respective tech stack, but it required more research on our end to make sure we set it up to flow efficiently.
    Incentivized
    Read full review
    Likelihood to Renew
    ProProfs
    No answers on this topic
    monday.com
    It is the best tool we have found as a small business to be able to track our bookings, tasks and income.
    Incentivized
    Read full review
    Usability
    ProProfs
    BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
    Read full review
    monday.com
    It's a really easy to use and improve tool, that helps you to quickly master its functions and then helps you to improve the features usage as quickly as you learned the basis. Any doubts you have are easily solved by the contents and tutorials it provides, and if it doesn't solve it, the team is always quick to reply and help you.
    Incentivized
    Read full review
    Support Rating
    ProProfs
    . By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
    Read full review
    monday.com
    When I have requested customer service from monday.com account the person who I spoke with was really helpful but the set up to get a hold of someone in customer service was a little complicated and time-consuming. I had to get a ticket in an email and then wait for a specific person to call me back at a certain time, that's why I gave a six.
    Read full review
    Implementation Rating
    ProProfs
    No answers on this topic
    monday.com
    It was very easy to start using. It is also safe to use lots of trial and error whilst setting up.
    Incentivized
    Read full review
    Alternatives Considered
    ProProfs
    As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
    Read full review
    monday.com
    Monday is significantly better. Not only is it more aesthetically pleasing it is just better overall. I feel as if Monday has a better system in regard to keeping track of all the files we have. Moreover, I also feel like the fact that it allows me to tag my other coworkers enables me to have better communication in the office.
    Incentivized
    Read full review
    Return on Investment
    ProProfs
    • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
    Read full review
    monday.com
    • I feel since we integrated to monday CRM, that the speed of our invoicing rate has increased, due to the easier navigation monday CRM provides.
    • Communication with other peers & departments has become easier to reach out since we all share this platform and able to tag the needed person.
    • We are also able to view and give reports easier to our VP's/ higher up, providing visibility and graphs of our trending sales numbers categorized by each store with different sales type.
    Incentivized
    Read full review
    ScreenShots

    monday CRM Screenshots

    Screenshot of Sales Pipeline - Ensuring leads do not slip through the cracks.Screenshot of Sales Analytics - Used to build dashboards in real time with no development help, to gain insights into where deals stand, expected revenue, team performance, etc.Screenshot of Automations - Automates sales processes including automatic assignment of leads to reps, reminders for upcoming activities,  and notifications when a lead opens an email.Screenshot of Email Capabilities - Automatically logs sent emails, keeps track of interactions, and enables mass emails with personalized email templates.Screenshot of Activities Logging & Tracking - Displays all past and upcoming sales activities in one organized timeline.Screenshot of Post-sales Management - To help users build lasting customer relationships once the deal is done or stay on top of client projects, with collection tracking.