Bicom Systems vs. Dialpad Connect

As mentioned, Bicom Systems are very stable. It is user friends and support is always available

It is well-suited for basic calling functionality, but has been a poor experience for us when used for texting, as it lacks some of the features of other platforms, such as Haymarket. It is also challenging to capture good analytics, as this is neither easy nor clear for users to find.

Incentivized

• Emergency Support - 24/7
• Explain the solution so that you are aware and understand
• Remote into servers for hands on troubleshooting

• I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
• It keeps all of my voicemails & transcriptions in one place.
• The desktop login allows me to access everything as well.

Incentivized

• Bulk changes for extensions, ability to make a change for every extension of the system

• The previous call window was way better to see full screen.
• Having the call options down below makes it uncomfortable and users need to take more steps to do thing that used to take just a click or 2.
• I would like to adjust the left side menu a little more

As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great

Incentivized

Dialpad Connect is good and recommended for any organization. It is a good value. It can accomplish everything that your organization is looking for, and no one will say it is outside the budget for any 50+ person organization. The AI feature is very useful. The dashboard could be a bit easier to manage, and the integration with Salesforce could be a bit smoother.

Incentivized

There have not been any outages that I am aware of and we have had consistently good coverage since the start. There can be a slight lag from the office to the mobile app, but it is not terribly noticeable and it has not resulted in any calls being prematurely hung up

The emails of voice transcription come very quickly after a call has been completed and except for a few fairly difficult names are pretty accurate. The ability to quickly listen to the voicemail from email without having to open the app is also a bonus. I have not noticed or heard of any slowdowns

1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

Incentivized

Welcoming and easy to follow the instruction

Simple and easy to follow, we had our branches around the country to be trained and the feedback was great. Only take if there was a desk phone training that would be great. The team provided us with video for the desk phone training

I didn't participate in the implementation. But obviously it went flawlessly, as all users are set up in-house, and on the app.

Incentivized

Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice. Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products. PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.

Panterra is dependable and has good support. Dialpad Connect has more features and an easier interface. AT&T has a lot of features, but Dialpad Connect's interface is easier. AT&T does not do call transcription that I know of. Comcast BVE and 8x8 services are lower quality and service is not great.

Incentivized

So far, Dialpad has been a great improvement for our organization. It allows everyone to be on the same service and the integration with the mobile app means everyone is still using the "office" numbers even when on the go which makes it easier not having to balance multiple phone numbers from people

• Integrating Bicom Systems to our offers has made it evolve over time, having hundreds of partners who use Bicom Systems solution all around France and French speaking countries

• Allows us to reach the maximum amount of callers, at least 100
• Worth the annual price of $180 to hold conferences with members
• Access to the Dialpad system 24/7 to hold meetings
• Abillity to share conference recordings to members/callers for follow-up