BetterCommerce vs. ChannelOnline

If you are planning to start your online store BetterCommerce is a good option compared to high-end options like Shopify or the highly technical work-through of WoCommerce. It is a simple and elegant designed panel that helps you to manage things easily. There are certain improvements that are required but can be easily implemented without having high-end technical knowledge.

Incentivized

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline

• Currency Option
• Initial Step of inventory and Scaling
• Managing multiple store at once

Incentivized

• Detailed product information
• Product reviews
• Supplier Relationships

• Bit hard to understand the features at first glance

Incentivized

• Sales Reporting Features
• Product Documentation and Training
• Customer Relationship Management
• Account Management
• Supplier Integration
• New Release Information
• Search Engine Indexing
• Custom Solutions

Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company

The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline

We are down for 5-20 minutes once or twice a month

Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category

I really like what BetterCommerce does for omnichannel data view and the multiple modular features it offers instead of being a single feature implementation tool. It covers everything from pageviews, to conversions, to data, to site security and speed and even SEO. This makes it a no brainer and at a fair cost for all it can do for an ecommerce brand.

Incentivized

New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness

• Our pageviews for our marketplace have increased by at least 50% since using BetterCommerce
• Our conversion rate from advertising has increased by 15%
• Our orders have increased by 18%

Incentivized

• It handles most business functions so the value is definitely there.
• Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
• It won't easily integrate at all with your website.
• Lead Management is pretty much non existent.
• Quotes and orders are fairly easy to manage so employee efficiency could rise.
• Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.