Alaya, now from Benevity since the December 2021 acquisition, is a platform that helps companies to build a purpose-driven culture and engage employees to make an impact, one act at a time. The solution aims to enable experiences that bring out the human side of work, so that companies and their employees can do good and measure their actions every day. By volunteering, giving, or taking simple actions such as biking to work, saving energy, or committing to a healthier lifestyle, employees are…
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YourCause CSRconnect
Score 8.5 out of 10
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CSRconnect is a SaaS-based platform that is a fully hosted and managed
solution used to engage employees in volunteering, giving, and sustainability
initiatives, along with helping grants administrators manage corporate and
foundation philanthropic programs. It supports global programs with multi-lingual settings and multi-national credit card processing features.
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Pricing
Alaya by Benevity
YourCause CSRconnect
Editions & Modules
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Offerings
Pricing Offerings
Alaya by Benevity
YourCause CSRconnect
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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Product pricing varies based on company needs and employee size.
Alaya is the perfect tool to combine corporate social responsibility programs with employee engagement. If it’s important to involve and motivate employees to participate and connect more with your company, Alaya is a great fit - especially if your employees are spread across many locations around the world.
It is a great solution for a company that is looking to have a one-stop shop for employee volunteering and giving. It integrates with VolunteerMatch and Workday which is very helpful as the former feeds community volunteer opportunities to our company portal, and the latter is how payroll deductions get processed
"Automation" of the matching gift request process and gives employees the ability to "self-serve" by making the request directly when the make a financial gift.
It also allows the employee to track their own giving so they know what they've used (or donated) and how much is still available for matching. It further allows
employees to dictate the amount of the match request, regardless of what their actual donation might have been.
Automated communication emails when employees sign up for events or change their participation status.
Reporting - volunteer event participation data, charities supported, etc. Easy to get lots of data.
It is easy to use but if there is an error or something is not working correctly, it does not tell you where the error is. The site will just simply not let you publish or move on and it can be very frustrating to try and find the problem, especially when it is something very minor.
We do have issues with having to reload pages when we are working on reports or engagement tiles. If we dont reload something the information that we have been working to input in to the site or the reports do not save. This can be frustrating when we are on time constraints
Alaya's customer support is phenomenal - always there when we need them. And the platform has been so great for employee engagement - it's been very positive for our teams.The support provided by the team in preparation for the launch was fantastic - from guides to templates to responsiveness, Alaya'scustomer support made such a difference!
Our account manager has been great - she is quick, takes very detailed notes, and is proactively staying on top of issues and outstanding items. The support team answering the chat and email is also very fast and responsive. Some tickets that we have opened have taken a long time to be resolved; hence the 9 rating instead of a 10
It was a little challenging doing training on line i think in person may have been a little easier. we also did training before we had access to certain things so when the time came to use that training we had questions that came up that were not apart of the initial training.
We had a relatively smooth implementation with the exception of some SSO issues that should have been easy to resolve. The fact that they cannot clone their DEV/QAS environment into Production leaves it wide open for human error. The other surprise we had was in implementing payroll integration. They were not able to help with ADP integration, which we were led to believe.
Kudos, FondLattice are good software to conduct engagement activity and you can recognize hard work and show appreciation to others. Depending on your company you can redeem for awesome rewards. there all are software are goods but Navigation and engagement in our corporate volunteering program increased a lot with Alaya. More activities, great communication, great reporting! Alaya is user-friendly and straight-forward, in just a few click you register and are ready to do good through hundreds of associative propositions. and these are the main features which makes Alaya By Benevity to great amongst these software
Our employees love the platform, for the most part. It takes our associates some time to launch the CSRconnect platform, and we can't determine if that is a firewall issue with SSO causing the delay in CSRconnect loading or a connection issue on the vendor's side.
We need to spend more time in the reporting and Tableau features, but our account manager Alexandra Harland has really helped us pull reporting when needed, She has also been very good about recording trainings and sharing those trainings with us after so we can easily reference them.
Payroll has been a constant issue between the vendor's team and our team; after a few months of trying different things because we were experiencing exceptions with every report, we finally just in October pulled a report with no exceptions.
