Benefitfocus vs. Ease

Open enrollment is extremely easy. Reports are easily accessible to see who still needs to complete and who has done it.

I would like a report that just shows who made changes and what those changes were for open enrollment.

Incentivized

If you do not currently have a benefits enrollment platform in your payroll system, Ease is a great option. It is simple to enroll employees and give them access so they can elect their benefits. I found this system especially helpful during open enrollment. From an admin side, the system was simple and easy to use and got the job done!

Incentivized

• Enrollment Reports
• Customer Service
• File Feed Setup

Incentivized

• User interface is easy on the eyes. People seem to be able to pick it up really easy, it's simple to operate and has a nice clean look.
• It's insurance carrier & service vendor "agnostic"...works with every insurance carrier we work with and has numerous preferred vendor partnership with some of the other services our clients want access through all from EaseCentral.
• Great support team when questions arise. Pretty self explanatory.

Incentivized

• Great at selling their product but not keeping their promises.
• Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
• They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.

Incentivized

• Customer Service- more quick response times
• Customized filters for the To Dos section

Incentivized

I've never had to call support for EaseCentral. Our broker typically handles any questions we have.

Incentivized

I thought it would be a good facelift and upgrade to BeneTrac which was outdated and hadn't done anything to change the look and feel of their platform. Only to find out Benetrac is more adaptable to manual changes and needs.

Incentivized

Ease is much better and easier to use than Bernie Portal.

Incentivized

• It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
• Bad impression on the benefits team to implement a program that didn't deliver.

Incentivized

• It has saved time not doing paper enrollments.
• It has caused inaccurate reporting.
• Employees enjoy the self-service of enrollment.

Incentivized