TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Beamer

    Score8.4 out of 10
    N/ABeamer is a notification center and changelog that promises to help you announce important news, latest products, special offers and more. The vendor says this little announcement helper will get you up to 10x more user engagement and convert more users into paying customers.

    $0

    per month

    Fin by Intercom

    Score8.5 out of 10
    N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Pricing
    BeamerFin by Intercom
    Editions & Modules
    Free
    $0.00
    per month
    Startup
    $49.00
    per month
    Pro
    $99.00
    per month
    Enterprise
    $249.00
    per month
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    Offerings
    Pricing Offerings
    BeamerFin by Intercom
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.
    More Pricing Information
    Community Pulse
    BeamerFin by Intercom
    Considered Both Products
    Joincube
    No answer on this topic
    Intercom
    Chose Fin by Intercom
    It has more tools, is more complete and has a more visual interface.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    99%
    Would buy again
    273 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    218 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    268 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    96%
    Lived up to sales and marketing promises
    155 Answers
    Implementation went as expected
    No answers on this topic
    95%
    Implementation went as expected
    179 Answers
    User Ratings
    BeamerFin by Intercom
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.8
    (320 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (21 ratings)
    Usability
    -
    (0 ratings)
    8.8
    (228 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.7
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.4
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.6
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    BeamerFin by Intercom
    Likelihood to Recommend
    Joincube
    Instead of using valuable in-house development time we opted to use the plug-and-play solution which looks and works like it is natively a part of our application. It allows us to communicate important information to our user base with a clear call to action. It is also great in getting client NPS ratings
    Incentivized
    Read full review
    Intercom
    No answers on this topic
    Pros
    Joincube
    • Beautiful Styling
    • Simple Implementation
    • Great Support
    • Feature Packed
    Incentivized
    Read full review
    Intercom
    No answers on this topic
    Cons
    Joincube
    • Surveys would be cool
    Incentivized
    Read full review
    Intercom
    No answers on this topic
    Likelihood to Renew
    Joincube
    No answers on this topic
    Intercom
    No answers on this topic
    Usability
    Joincube
    No answers on this topic
    Intercom
    No answers on this topic
    Reliability and Availability
    Joincube
    No answers on this topic
    Intercom
    No answers on this topic
    Performance
    Joincube
    No answers on this topic
    Intercom
    No answers on this topic
    Support Rating
    Joincube
    No answers on this topic
    Intercom
    Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
    Incentivized
    Read full review
    Online Training
    Joincube
    No answers on this topic
    Intercom
    No answers on this topic
    Implementation Rating
    Joincube
    No answers on this topic
    Intercom
    No answers on this topic
    Alternatives Considered
    Joincube
    No answers on this topic
    Intercom
    No answers on this topic
    Return on Investment
    Joincube
    • Freed up development time
    • Less cancellations due to better communication
    • More usage due to providing more information in an easily accessible location
    Incentivized
    Read full review
    Intercom
    No answers on this topic
    ScreenShots

    Beamer Screenshots

    Screenshot of Advanced analyticsScreenshot of Beamer in action - Beamer siteScreenshot of Call to actionScreenshot of CategoriesScreenshot of Feedback and reactionsScreenshot of Post translation

    Fin by Intercom Screenshots

    Screenshot of Fin, delivering conversational support experience to customers.Screenshot of where to monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.Screenshot of where to customize Fin's tone of voice, teach it support knowledge and policies, and configure how it handles complex tasks in over 45 languages.Screenshot of where to test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.Screenshot of Fin, as it appears across email and live chat to phone, SMS, and social. Fin can answer any question, across any channel, any time.