Barracuda RMM vs. SuperOps.ai

It is very good for Managed Service Providers to be able to monitor and manage multiple clients at a time from one central location. Many things can be automated through it so that they don't require your constant attention. It would not be as appropriate for internal use at a company, is more suited for MSP's.

Incentivized

I would not recommend SuperOps.ai to a colleague due to, in my opinion, its unreliable service, frequent downtime, and poor customer support. In my experience, the platform has numerous bugs, missing essential features, and lacks proper integrations with key third-party tools. When issues arise, in my opinion, the support team is slow and unhelpful, making it frustrating to resolve critical problems. Overall, the service has caused more disruptions than solutions, and I would advise looking for more reliable alternatives. I believe it's a joke of a company.

• Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
• Remote access: Users have to select whether to access shared screen or via RDP.
• Detail Dashboard Information: it has a very reach feature that displays information about system components.

Incentivized

• RMM automations
• Innovative multitasking via tab layout
• Scripting outputs and feedback
• Pace of development
• Accessibility of staff, support, and community
• Contract mangement

Incentivized

• It can be hard to use at first glance
• Does not work well on weak and old laptops
• Otherwise everything is perfect

Incentivized

• Unreliable uptime – Frequent outages disrupt operations.
• Poor support – Slow response times and unhelpful assistance.
• Limited integrations – Lacks compatibility with key third-party tools.
• Buggy interface – Glitches make navigation frustrating and inefficient.
• Downtime all the time

In my opinion, SuperOps.ai is unreliable and inefficient. I feel frequent downtime makes it impossible to access critical data, and when issues arise, support is slow and unhelpful. In our case, we repeatedly requested access to backups, but they failed to provide a solution, leaving our business paralyzed during outages. Instead of streamlining operations, I believe it created more problems and wasted our time.

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

Incentivized

• Barracuda Managed Workplace definitely handles live notifications better then Lansweeper.
• We currently use Lansweeper for Software Deployment and Patch Management
• Nagios has better visuals for network layout and heartbeat monitoring
• We are assessing TeamViewer/AnyDesk now for better Remote Desktop support. But Barracuda does handle this task very well and we wouldn't be put out to continue using Barracuda for this.

Incentivized

We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike

Incentivized

• It has really helped us in reporting. We need to show our customers that our monitoring is helping them and the reports are very helpful in doing that.

Incentivized

• Has cut manual ticket routing by 50%
• Cut billing errors
• Ensured time tracked automatically made it on an invoice

Incentivized