The Barracuda Message Archiver is designed to help organizations reduce email storage requirements, meet demanding compliance requirements, and address e-discovery requests easily and effectively. Integration with the Barracuda Cloud provides long-term email storage and backup.
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AppRiver from OpenText
Score 4.5 out of 10
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AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
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Pricing
Barracuda Message Archiver
AppRiver from OpenText
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Pricing Offerings
Barracuda Message Archiver
AppRiver from OpenText
Free Trial
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No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
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Entry-level Setup Fee
No setup fee
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Community Pulse
Barracuda Message Archiver
AppRiver from OpenText
Features
Barracuda Message Archiver
AppRiver from OpenText
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
For every company which is too big for MailStore. MailStore is much cheaper and easier...so mostly enough for 5 to 20 people companies. But for all bigger companies with 200 plus users it is the right solution. Please be sure, that it is not easy to get it running. But when it runs, it is mostly stable.
I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well
Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
The product is good but for this specific product there are often some technical problems. Mostly support in Vienna can solve them soon. The development is very, very slow. I have asked for some changes. They gave the okay to make it with a feature request...but 3 years later there is still no code for my problems. Not even one feature request was done.
The support in Vienna is very, very great. They are fast and can support almost all problems by themselves. Especially Mr. Michael Holzer is a very high specialist and you can ask him almost everything. Just write a mail to emeasupport and you will be sure, that some minutes or hours later you will get a kind and professional call.
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
Think about using offline archives. They make a lot of trouble. Better train your users to use the Outlook Addin Search without using offline archives, which need a lot of power, network and harddrive space. Headers only functionality was promised years ago but is still not implemented.
For us it is important that it is stable. Because of this we thought it is a good idea to buy a clustered station. Barracuda can do this and we bought 2 1050 boxes and linked them. At the end the price was also okay...we also evaluated Symantec and at the end both were candidates but Barracuda made better price.
AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.
We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.
