Barracuda ESG (discontinued) vs. Symantec Email Security.cloud

Good combination when using their other products like an incident response. When using automated workflows, this makes creating sender policies a breeze. Unfortunately, this can also be done too well as it may filter out valid emails and to resend or place them back into users' mailbox isn't an easy thing to do even if you attempt to resend through the Email Security Gateway.

If you don't want to have any spam or malware in your mailbox, Symantec Email Security.cloud is the solution to choose. Also, if you need to have some security features, like DLP, it has them embedded!

We have also been using reporting a lot to see how many emails have been sent, where they delivered, and so on.

Incentivized

• Stops unwanted emails coming through to your inbox, it does this by holding them in a 'quarantine' folder for you to then check and allow or deny.
• Protects against phishing and ransomware attacks.
• Stops employees clicking on dangerous links in emails by putting them in a secure place.

Incentivized

• Filters spam and malware on the highest possible level
• Provides stable service

Incentivized

• The appliance has a feature to block all office macros. This is a great feature but only has an on/off setting. I would like to see the additional of allowing exclusions for users who need to receive office macros.
• The feature for email encryption is great and allows us to not require an additional product or service for this. Unfortunately this is similar to the office macro feature and does not allow exclusions. The setting automatically detects information like credit cards, social security numbers, and other sensitive information. I have a user who works with Japanese companies. Japanese phone numbers apparently trigger the SSN filter. I wish I could put an exclusion in for this recipient or sender.
• I wish the appliance had an auto firmware update option. Where non major releases would be automatically installed.

Incentivized

• Searching within the console can be slow at times, especially when making small tweaks and refreshing quickly
• Features seem to have slowed down since Symantec acquired this formerly "MessageLabs" product
• Advanced filtering and scanning is not quite as good as several competitors

Incentivized

Setting up the Barracuda for use with Microsoft 365 provides issues that Barracuda seems to have no fix for. I mentioned these issues to their support, because I am constantly reminded of them by their system, and I was told that those errors are normal for our setup and to ignore them which is frustrating to me.

Incentivized

Availability is robust and flawless. This is a non-issue, its always up & running and fail-over protection is available for restarts or upgrades.

Incentivized

The WebUI is the only piece I find lacking on the Barracuda ESK. Its is not the fastest and is fairly utilitarian in its approach. The Outlook plug-in, while not in wide use here, causes zero slowdown in Outlook or the Barracuda ESG.

Incentivized

Barracuda Email Security Gateway support is great at responding and escalating cases when needed. Timeliness is key when dealing with email attacks, spoofing or malware. Barracuda also has great resources for end-user training as our end users are our first line of defense in combatting attacks on our company. Training end-users pays off in time spent dealing with any email attacks

Incentivized

In very tricky cases, it takes time to explain it to the support personnel as they don't get your problem from the first couple of emails.

Incentivized

Barracuda integrates well with Office 365 and mail flow is great. It was the first solution we found that was part of a greater suite to fit all the requirements we had. With the Email Security gateway being in the cloud, it required no extra hardware but also nothing new installed on an endpoint as some solutions require.

Incentivized

Barracuda's ESS is the premier product, it boasts outbound email encryption as an included service as well as all of the security features of Symantec Email Security.cloud. Sophos is on the same level as SES.c but is not quite as feature rich.

Incentivized

• The cost of ESS for our organization is tiny compared to the amount of money we would lose if even one virus-laden PDF slipped through
• Ignoring genuine malware/phishing, the cost of ESS for our organization is tiny compared to the amount of money we save by blocking regular spam (so employees don't ever see it)
• From an administrator's perspective, putting the reins in the hands of our employees so they can look at their own quarantine (and leave IT out of it) has saved us 💵DOLLA 💸DOLLA💵BILLS 💸Y'ALL💵

Incentivized

• Our previous solution was very manual. The ROI has been in less manual intervention from the admins and freeing up their already busy schedules.

Incentivized