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Bananatag (discontinued) vs. Sugar Connect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bananatag (discontinued)

    Score8 out of 10
    N/ABananatag is email tracking software for sales teams and internal communications. It integrates with Gmail, Outlook, Mac mail, and other email clients. It includes email tracking, link tracking, email scheduling, email templates, attachment tracking, and email analytics. After merging with Staffbase in March 2021, Banatag is to be discontinued. Similar capabilities will be supplied by Staffbase.N/A

    Sugar Connect

    Score6 out of 10
    Small Businesses (1-50 employees)
    SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
    Pricing
    Bananatag (discontinued)Sugar Connect
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Bananatag (discontinued)Sugar Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    Bananatag (discontinued)Sugar Connect
    Small Businesses
    Mailtrack
    Score9.7 out of 10
    Mailtrack
    Score9.7 out of 10
    Medium-sized Companies
    Mailtrack
    Score9.7 out of 10
    Mailtrack
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Bananatag (discontinued)Sugar Connect
    Likelihood to Recommend
    7.0
    (2 ratings)
    7.0
    (2 ratings)
    Support Rating
    3.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Bananatag (discontinued)Sugar Connect
    Likelihood to Recommend
    Staffbase GmbH
    Bananatag is very well suited to creating messages that are going to be used on a regular basis but don't require much in the way of changing or amending. It is also a very handy platform to track sending emails and the watermarking technology is very handy. As far as range of designs compared to something like Mailchimp it doesn't compare well.
    Incentivized
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    SugarCRM
    It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
    Incentivized
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    Pros
    Staffbase GmbH
    • Easy to use and install, particularly with Gmail for business.
    • It has a simple feedback system, if a client reads an email, you get an emailed read receipt telling you the time of them doing so.
    • It runs in the background, is virtually undetectable and will not hinder any communication in the slightest.
    Incentivized
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    SugarCRM
    • Makes saving emails in SugarCRM really easy
    • Flexible as to which types of records you can save to
    • Accurate reporting on opens and clicks
    • Easily add new records to SugarCRM from Gmail inbox
    Incentivized
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    Cons
    Staffbase GmbH
    • Changing the format/size of blocks.
    • The range/choice of blocks that can be used.
    Incentivized
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    SugarCRM
    • The payment plan that Collabspot provides does not have many advantages over the free plan.
    • The scores do not reflect the true assessment towards clients and candidates.
    • Mail templates have an outdated design.
    Incentivized
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    Support Rating
    Staffbase GmbH
    Have not really had many opportunities to use the support function but my experience was limited and a little bit clunky. It was not particularly responsive or helpful in terms of trying to resolve the query I was working on. I think the problem was solved by another member of the team that worked on designing their own template.
    Incentivized
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    SugarCRM
    No answers on this topic
    Alternatives Considered
    Staffbase GmbH
    Bananatag is a free-standing application that plugs into your email service provider. As such, you do not need to be logged into another application to see the results or the real-time tracking of emails like you would with other email trackers. The free application is great if you just need to track a few outbound emails, but the paid plans offer a much more robust tracking service that would allow you to get any and all information you could desire from an email being tracked
    Incentivized
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    SugarCRM
    Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
    Incentivized
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    Return on Investment
    Staffbase GmbH
    • It has sped up communication with the client because you have insight into how they are receiving and looking at material you have sent them.
    • It has not had any negative impact on the business or our operations.
    Incentivized
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    SugarCRM
    • The staff that enters is of guaranteed quality.
    • Customers can respond to our requests quickly.
    • The staff of the administration is much more committed to their work.
    Incentivized
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    ScreenShots

    Sugar Connect Screenshots

    Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders