TrustRadius

Balto vs. Jiminny

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Balto
Score 10.0 out of 10
N/A
Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other…N/A
Jiminny
Score 9.2 out of 10
N/A
Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance. Jiminny also helps to turn great sales leaders into great sales coaches, enabling users to drive change across sales teams with the goal of building high performing revenue generating teams.N/A
Pricing
BaltoJiminny
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BaltoJiminny
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BaltoJiminny
Features
BaltoJiminny
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Balto
-
Ratings
Jiminny
7.2
Ratings
10% below category average
Speech-to-Text Transcription00 Ratings7.10 Ratings
Keyword Detection00 Ratings6.90 Ratings
Sentiment Analysis00 Ratings7.80 Ratings
Speaker Diarization00 Ratings5.90 Ratings
Call Recording Playback00 Ratings8.60 Ratings
Call Summarization00 Ratings7.60 Ratings
Conversion Metrics00 Ratings5.90 Ratings
Keyword Search & Retrieval00 Ratings6.60 Ratings
Call Tagging00 Ratings6.90 Ratings
Integration with CRM Systems00 Ratings8.80 Ratings
User Ratings
BaltoJiminny
Likelihood to Recommend
9.5
(0 ratings)
8.8
(0 ratings)
Usability
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
BaltoJiminny
Likelihood to Recommend
New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.
Verified User
Anonymous
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Jiminy is great for client-facing meetings where a download is not an easy request (i.e. you have to download zoom, etc. otherwise). Great for teams who coach regularly and want to keep details on each meeting for each and every client interaction.
Emily Traxler | TrustRadius Reviewer
Emily Traxler
VP of Customer Success
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Pros
  • Hears and prompts the agent when key points are mentioned.
  • Helps us celebrate our successes.
  • Helps our new hires become successful right away.
  • Provides an interactive roadmap that changes based off the current call.
Verified User
Anonymous
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  • Always turns up on time to calls.
  • Writes a detailed summary of what was discussed in the call, and lists the action points!
  • Helpful transcript to save watching the whole call again.
Verified User
Anonymous
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Cons
  • If we jump over a bullet point it sometimes does not go back to an unlight question when we do.
  • If we get a transfer from a fellow agent it doesn't show the correct verbiage to use.
  • It takes a little too long to go from OB verbiage to IB verbiage.
Verified User
Anonymous
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  • I can't think of any.
  • It has worked like a charm for us.
  • This tool rocks.
Verified User
Anonymous
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Usability
No answers on this topic
It is an intuitive user experience and overall pretty easy to navigate the platform. The embedded video recording for each video call is very useful, and the conversational intelligence elements that appear alongside, such as the themes and statistics are also very useful. You can easily navigate to the most important parts of calls, or the sections that you want to focus on.
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
I haven't used tools similar to Jiminny as we have only ever renewed with them. I have put Hubspot down as they have a dialling/call tracking element which you can see in dashboards - but it is not as advanced as Jiminny.
Verified User
Anonymous
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Return on Investment
  • This question is above my pay scale.
Verified User
Anonymous
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  • I think the main value sits in time saved rather than actual ROI
Verified User
Anonymous
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ScreenShots

Balto Screenshots

Screenshot of With Balto Notifications, agents form great habits and managers ensure a unified contact center voice. Backed by decades of habit-formation psychology, Balto’s Notifications give agents instant feedback on keywords, soft skills, and other habits they need to get right every time.Screenshot of Guide agents through make-or-break moments. Balto's Dynamic Prompts automatically show agents what to say when callers ask questions, have concerns or share critical information.Screenshot of Balto automatically scores 100% of calls so you can focus on improving conversations – not on scoring them. Balto's Dashboards show scores for individuals and groups of agents in real-time, breaking down scores into individual categories. Get a complete picture of call quality without having to wait hours for processing.Screenshot of No more saying the wrong things in make-or-break moments. Guide every rep to sell like your top performers. Balto guides reps to win the call and measures what’s working in real-time. Increase conversion rates by up to 26% in just 45 days. Learn more at https://www.balto.ai/sales/Screenshot of Balto shows reps how to stay compliant and correct mistakes in real-time while keeping track of every conversation. Get bulletproof compliance. You can’t go back to non-compliant calls, so why not mend things before the conversation is over? Learn more at https://www.balto.ai/compliance/Screenshot of Balto powers up your agents to perfect every conversation. Get better customer experiences with Balto Real-Time Guidance. No more long call times or call backs while agents search for information. Guide your agents to take control from “hello” to “goodbye”. Learn more at https://www.balto.ai/customer-experiences/

Jiminny Screenshots

Screenshot of Jiminny integrates with an existing tech stack to capture the voice of an organization's prospects and customers, and analyze each conversation. Playback lets reps listen back to conversations and share snippets, and it introduces data-driven coaching to maximize team performance.Screenshot of Jiminny automatically scores all conversations through AI to help the user understand at scale where to improve rep performance, identify coaching opportunities and enhance every stage of the deal cycle.Screenshot of On Demand allows users to search by team, host, customer, transcribed words or phrases, call score, coach, deal value, and deal stage.Screenshot of Team Insights gives leaders a snapshot view of how their team is improving over time, drill into individual rep performance and identify coaching opportunities.Screenshot of The Jiminny mobile app allows users to access the Jiminny platform wherever, whenever. It empowers teams to maximize their coaching potential, deliver insights and drive increased revenue on the go.Screenshot of The Jiminny dashboard displays recent call recordings with what upcoming meetings the Jiminny Notetaker is scheduled to join, a company's live feed for playback activity, and what calls are trending this month.