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Balto vs. Cresta

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Balto

3 Reviews and Ratings

Cresta

4 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Balto

    Score10 out of 10
    		N/ABalto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other…N/A

    Cresta

    Score9 out of 10
    		N/AAn enterprise-grade AI chatbot used to pinpoint the true drivers of performance, cut costs with targeted automation, and empower employees to work smarter and faster with AI-native co-pilots, QA, and coaching, trained on data.N/A
    Pricing
    BaltoCresta
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BaltoCresta
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    BaltoCresta
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    Medium-sized Companies
    Gong
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    Chorus by ZoomInfo
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    BaltoCresta
    Likelihood to Recommend
    9.5
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    BaltoCresta
    Likelihood to Recommend
    Balto Software
    New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.
    Incentivized
    Verified User
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    Cresta
    Cresta would best be utilized if your customer service team is large, services a high volume of customers, and the conversations with those customers are very detailed and long. Cresta is less appropriate for small teams, low amounts of customers chatting in, and the conversations are very transactional and simple
    Incentivized
    Verified User
    Read full review
    Pros
    Balto Software
    • Lights up to let us know we are following the script.
    • Makes sure we are asking and gathering all the correct questions.
    • I like that we get confetti at the end to tell us we have done a good job.
    Incentivized
    Verified User
    Read full review
    Cresta
    No answers on this topic
    Cons
    Balto Software
    • Just making sure it is hearing what is said correctly.
    Incentivized
    Verified User
    Read full review
    Cresta
    No answers on this topic
    Return on Investment
    Balto Software
    • This question is above my pay scale.
    Incentivized
    Verified User
    Read full review
    Cresta
    No answers on this topic
    ScreenShots

    Balto Screenshots

    Screenshot of With Balto Notifications, agents form great habits and managers ensure a unified contact center voice. Backed by decades of habit-formation psychology, Balto’s Notifications give agents instant feedback on keywords, soft skills, and other habits they need to get right every time.Screenshot of Guide agents through make-or-break moments. Balto's Dynamic Prompts automatically show agents what to say when callers ask questions, have concerns or share critical information.Screenshot of Balto automatically scores 100% of calls so you can focus on improving conversations – not on scoring them. Balto's Dashboards show scores for individuals and groups of agents in real-time, breaking down scores into individual categories. Get a complete picture of call quality without having to wait hours for processing.Screenshot of No more saying the wrong things in make-or-break moments. Guide every rep to sell like your top performers. Balto guides reps to win the call and measures what’s working in real-time. Increase conversion rates by up to 26% in just 45 days. Learn more at https://www.balto.ai/sales/Screenshot of Balto shows reps how to stay compliant and correct mistakes in real-time while keeping track of every conversation. Get bulletproof compliance. You can’t go back to non-compliant calls, so why not mend things before the conversation is over? Learn more at https://www.balto.ai/compliance/Screenshot of Balto powers up your agents to perfect every conversation. Get better customer experiences with Balto Real-Time Guidance. No more long call times or call backs while agents search for information. Guide your agents to take control from “hello” to “goodbye”. Learn more at https://www.balto.ai/customer-experiences/