Backstage vs. ServiceNow DevOps

Backstage is well suited in building developer portal or developer platform. It can be easily customized as well, so different companies can use it based on their own situation. It currently focus more on frontend, but I can see there is already a roadmap for improving backend with some core modules. After that has been introduced, it will become really powerful and save developers time to solve common problems.

Incentivized

Well suited to plan and apply any applications using the DevOps technology. The application keeps track of all the different stages of an application built and provides adequate support.

Incentivized

• developer portal
• easy to onboard
• easy to extend

Incentivized

• Knowledge base is central to all internal and external.
• Easy to add articles to the KB.
• The ticketing system is central to all internal and external.
• The ticketing system is easy to use.
• The ticketing system makes it easy to ticketing data for analysis.

Incentivized

• it may provide more modules that can solve common problems

Incentivized

• I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
• I'd like in certain exceptions to be able to open tickets with time in past.

Incentivized

ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps

Incentivized

• It speeds up our progress on building our own developer portal
• It's free to use so very little investment

Incentivized

• Cohesive and efficient communication.

Incentivized